As a leader, one of the problems you face involves mistakes made by employees who perform a particular task. The same mistakes seem to occur in more than one department. You believe a training program for the employees concerned will help reduce errors. You are aware, however, that your employees may defend existing procedures simply because the introduction of training may imply criticism of the way they have been operating. You also realize that the employees may fear making changes because some may be concerned with not doing well in the training due to new technology.

a) How will you introduce the change?

b) Identify possible resistance to the change.

c) What strategies will you use to overcome the resistance?