As a senior consultant, part of your role on the team is to approve final client reports before they are delivered to the client. Your team was recently hired by the President of the sales division of Plessy and Grouper, a consumer packaged goods company, to address poor customer service within the division. Your consulting team just submitted the draft of a recommendations report. While its full of good content, it also contains a lot of technical jargon. Which of the following aspects of effective communication do you fear your team has overlooked?

Select: 1

	Analyzing evidence to justify your teams suggestions to the client.
	Understanding the clients preferences for communication.
	Telling a memorable story with the results.
	Understanding levels of expertise among the audience.