1. As a workplace activity (or simulated workplace activity) as directed by the assessor, you must work with and lead your team at work.

You must demonstrate the following at least once:

• Encourage and develop a shared purpose in work goals
• Encourage and foster team understanding of work roles and responsibilities
• Identify and resolve a team or work problem
• Give feedback to your team and discuss work-related issues as a means to encourage participation, show value in individual and team efforts, and to reward performance
• Model good behaviour and practice to your team.

1. Following on from question one, you must meet with management to review your team's work policies and procedures. You should determine whether policies and procedures enable your team to carry out their roles effectively and if they allow them to take responsibility for their work.

You should:

• Identify any policies and procedures that do not enable this
• Make suggestions on how such policies and procedures could be developed to allow your team to fulfil their roles and to take appropriate responsibility.

Write up any recommendations that you have in a report and submit this to the assessor.

1. As part of your work to support team functioning, establish a process to address team issues and a process to resolve performance issues. Document your processes and submit these to the assessor.

1. Develop performance plans with key performance indicators (KPIs) for each of your team; this must include suitable individual or team goals and work outputs. You must liaise and work with your team, any other relevant stakeholder, and with management to produce and confirm performance plans and to check these are in line with organisational requirements.

Document your performance plans and submit these to your assessor.

1. Following on from question four, work with your team to support the achievement of their performance outcomes; the period of time for providing this must be arranged and decide with the assessor, for example, one month). This may include providing encouragement to take responsibility, giving feedback, helping with decision-making, discussing issues and concerns, and boosting team morale.

You must also provide both formal and informal learning opportunities on at least one occasion. For example, a formal learning opportunity may be the identification and arrangement of a training course, and an informal learning opportunity may be providing relevant workplace instruction.

You must record your work as a summary report to document team progress and submit this to the assessor.

1. After a short period of implementation (as decided by the assessor), assess the team's performance. This should include participating in communications with team members and management, and relaying relevant information between all parties to determine performance.

You should evaluate if there are work or team issues. If these are found, determine corrective action that could be taken to resolve this.