AS Hyoktan refines petrol and sells it through its own High-Octane petrol stations. Market research has shown that approximately 60% of the entire petrol market consists of "service-oriented customers." These have from medium to high income and are willing to payan overprice for the petrol given that

the petrol station provides excellent customer service in the form of clean stations, has store goods, service-oriented employees, short waiting times and high quality gasoline. The remaining 40% of the market are price-conscious customers who are constantly seekingthe cheapest petrol available. AS Hyoktan's strategy is to focus on the service-oriented part of the market. Below you will find high-octane measuring card for 2019:(doc attached)

kindly,answer following parts.

a)Did AS Hyoktan succeed in implementing its strategy in 2020? Justify the answer.

b)Would you include any measure of employee well-being and training in the Infrastructure Perspective? Justify the answer.

c)Explain how it may be that AS Hyoktan met its financial goals, but failed to meet its market target.