As portfolio manager design and proposes a technical solution based on meeting with your IT technical team. (You have to select between 2 options upgrading the local machine and networks, or migrate to clouds hosting). As portfolio manager and from the results to the technical solution that you proposed design a new Service Catalog, Service pipeline and retired service. As financial manager you will write a finical report to CEO of Songify indicating the cost of the solution. Explain in details what your technical solution is and why you select this solution (explain using block diagrams). 2- Write a project portfolio, for suggested Hardware, software and support after sale. What is the service catalog, service pipeline and retired service

you have to write an agreement level based upon the data that is given above.Based on information of the service incidents that happen in the year 2020. As an availability management calculate the Configuration Item (CI), Ratability and Availability of the support during the year of 2020 where all the incidents that recorded in the Year 2020.This Service-Level Agreement (this Agreement or this Service-Level Agreement), effective as of [Effective date], (Effective Date) is made by and between [Client. Company], a company organized and existing in [Client. State], with offices located at [Client. Address] (Customer) and [Supplier. Company], a company organized and existing in [Supplier. State], with offices located at [Supplier. Address] (Supplier). This Agreement remains valid until mutually endorsed by the stakeholders.The following Service Provider(s) and Customer(s) will be used as the basis of the Agreement and represent the primary stakeholders associated with this SLA: Service Provider(s): _________ (Provider) Customer(s): __________ (Customer). In support of services outlined in this Agreement, the Service Provider will respond to service-related incidents and/or requests submitted by the Customer within the following time frames: 0-8 hours (during business hours) for issues classified as High priority. Within 48 hours for issues classified as Medium priority. Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request. In support of services outlined in this Agreement, the Service Provider will respond to service-related incidents and/or requests submitted by the Customer within the following time frames: 0-8 hours (during business hours) for issues classified as High priority. Within 48 hours for issues classified as Medium priority. Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.