Question
As the degree of customer contact increases in a service operation, what generally happens to the efficiency of the operation? It decreases It increases It
As the degree of customer contact increases in a service operation, what generally happens to the efficiency of the operation?
It decreases
It increases
It remains steady
It may increase or decrease depending on the particular service industry
No such conclusion can be reasonably drawn
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Information Technology Project Management
Authors: Kathy Schwalbe
6th Edition
978-111122175, 1133172393, 9780324786927, 1111221758, 9781133172390, 324786921, 978-1133153726
