as the project manager for International Logistics Services, you are starting to form the project team. An employee who works on the loading dock recently earned the Project Management Institute's Certified Associate Project Manager (CAPM) designation. The employee wants to join your project team. However, the loading dock supervisor has not approved this assignment. The loading dock supervisor indicated that resources on the loading dock are already constrained and has expressed a lack of support to change the way warehouse is run.

Develop a negotiation strategy to obtain the loading dock supervisor's cooperation with your project and specifically to assign the employee to the project team.

BUS 633 PROJECT MANAGEMENT CASE STUDY Logistics Service Improvement Project This case study is the basis for the Weeks 1, 2, and 3 assignments. Wherever "country" is mentioned, substitute the name of the country you selected for the Walmart case study. Overview International Logistics Services (ILS) with $5 billion in annual revenues provides inventory storage and last mile delivery services to customers world-wide. ILS values are based on the triple bottom line of profits, people, and planet (Slapper & Hall, 2011). The mission of ILS is to provide reliable, accurate, and consistent inventory management and local delivery services in a socially responsible manner. ILS provides inventory storage and cross-dock services at strategic locations around the world. They also own fleets of trucks in each country to deliver goods directly to retail outlets or consumers. ILS offers customers a unique value proposition as a specialized third-party logistics provider. They offer a place to store goods near the point of sale and provide last mile delivery services. ILS is focused on providing logistics services to enable its customers to serve their consumers effectively and efficiently in a just-in-time manner with minimal stock-outs. ILS customers include Walmart, car dealerships, and other retailers that serve consumers directly. Employee Retention ILS pays wages and has benefits in the top quartile of each country they serve. ILS has a reputation for treating associates well so that they will in turn treat customers well and do their best to achieve a triple bottom line. ILS competes effectively because it attains higher productivity and lower employee turn-over leading to low costs. Expansion Strategy ILS as part of its global expansion strategy has acquired a warehouse and a truck fleet in the country. This is the first logistics operation that ILS has acquired in this country. A specific strategic objective is to obtain Walmart as a customer. Walmart currently uses ILS in other countries