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19) The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as MULTIPLE CHOICE, Choose the one alternative that best completes the statement or answers the question, 19) A) job stability B) direct action C) job involvement D) emotional dissonance- E) emotional contagion 20) 20) Which of the following is most likely to be a characteristic of disengaged employees? A) They put in time but give no attention to their work B) They proactively take up responsibilities C) They have a sense of passion for their work. D) They have the lowest levels of turnover E) They feel a deep connection for their organization. 21) Maria Womack works for a bank in Michigan and is dissatisfied with the way her manager treats her. She is planning to quit her job and find a new position with another competitor bank. Her action represents the , response. 21) A) acceptance B) loyalty C) exit D) neglect E) yoice 22) Sarah Mayer works as a marketing executive and has been unhappy with her job profile for several months now. Over the months, she has regularly discussed with her manager how her skills lie in administrative tasks instead of in marketing. In addition, she discusses how she can make a smooth transition into the administrative role. Which type of response is Mayer using in this situation? 22) A) performance B) loyalty C) neglect D) exit E) voice 4 38) 38) Which of the following is an example of internally caused behavior? A) An employee was fired from work because he violated a company policy. B) An employee was laid off because the company was attempting to cut costs by laying off employees. C) An employee could not oome to work because he met with an accident D) An employee was late for a team meeting because of a heavy downpour. E) An employee could not attend an interview because of a delayed flight. 39) blas indicates the tendency of an individual to attribute his or her own successes to intermal factors while putting the blame for failures on external factors. 39) A) Self-serving B) Congruence ) Anchoring D) Status quo E) Distinction 40) A manager believes that he should not hire older workenrs because they can't learn new skills. This belief is an example of 40) A) a self-serving bias B) a confirmation bias C) a fundamental attribution error D) an anchoring bias E) stereotyping 41) bias refers to the tendency for people to base their judgments on information that is easily accessible. 41) A) Availability B) Anchoring C) Overconfidence D) Hindsight E) Confirmation 42) Which of the following types of biases is most likely to play a significant role during a negotiation?42) A) normalcy bias B) distinction bias C) status quo bias D) impact bias E) anchoring bias
