ASK YO An airline operates a call center to handle customer questions and complaints. The airfine monitors a sample of calls to help ensure that the service being provided is o cells each were monitored under normal conditions. The center can be thought of as being in control when these 10 samples were taken. The number of calls in each resolution for the customer is as follows 4 4 3 3 4 5 4 8 (a) What is an estimate of the proportion of calls not resulting in a satisfactory outcome for the customer when the center is in control? (6) Construct the upper and lower limits for a chart for the manufacturing process, assuming each sample has 100 calls. (Round your answers to four decimal place UCL = LCL (c) with the results of part (b), what conclusion should be made of a sample of 100 has 12 calls not resulting in a satisfactory resolution for the customer? Since - Select the control limits, the process is Select for the sample Select (d) Compute the upper and low within no chart. (Round your answers to three decimal places) UCL outside of L (e) with the results of part (d), what conclusion should be made if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer? Since the number of calls not resulting in a satisfactory conclusion is Select the controllimits, the process is Socfor the sample LCL () with the results of part (b), what conclusion should be made it a sample of 100 has 12 calls not resulting in a satisfactory resolution for the customer? Sincep Select the controllimits, the process is Seled for the sample, (d) Compute the upper and lower limits for the map chart. (Round your answers to three decimal places.) UCL LI (e) with the results of part (d), what conclusion should be made if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer? Since the number of calls not resulting in a satisfactory conclusion is Select the control limits, the process Sec for the sample Select Need Help? in control Read Master out of control ASK YO An airline operates a call center to handle customer questions and complaints. The airfine monitors a sample of calls to help ensure that the service being provided is o cells each were monitored under normal conditions. The center can be thought of as being in control when these 10 samples were taken. The number of calls in each resolution for the customer is as follows 4 4 3 3 4 5 4 8 (a) What is an estimate of the proportion of calls not resulting in a satisfactory outcome for the customer when the center is in control? (6) Construct the upper and lower limits for a chart for the manufacturing process, assuming each sample has 100 calls. (Round your answers to four decimal place UCL = LCL (c) with the results of part (b), what conclusion should be made of a sample of 100 has 12 calls not resulting in a satisfactory resolution for the customer? Since - Select the control limits, the process is Select for the sample Select (d) Compute the upper and low within no chart. (Round your answers to three decimal places) UCL outside of L (e) with the results of part (d), what conclusion should be made if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer? Since the number of calls not resulting in a satisfactory conclusion is Select the controllimits, the process is Socfor the sample LCL () with the results of part (b), what conclusion should be made it a sample of 100 has 12 calls not resulting in a satisfactory resolution for the customer? Sincep Select the controllimits, the process is Seled for the sample, (d) Compute the upper and lower limits for the map chart. (Round your answers to three decimal places.) UCL LI (e) with the results of part (d), what conclusion should be made if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer? Since the number of calls not resulting in a satisfactory conclusion is Select the control limits, the process Sec for the sample Select Need Help? in control Read Master out of control
