Assessment Instructions Your two organisations to compare in this assessment are a. Crown Casino b. Lush Handmade Cosmetics Individually, you are required to prepare: 1. A service offering diagram that clearly compares and distinguishes between the core, supplementary and augmented layers of services of both the organisations above. 2. A one-page explanation of the above comparison that adds significant value to the services offering diagram and integrates relevant theoretical concepts and research. 3. A service process map/ blueprint of ONLY Crown Casino, which reflects all steps of the customer's journey and relevant front stage and backstage processes, timelines, fail points, etc. 4. A one-page supportive explanation on the service process map/ blueprint that adds further value to the map/ blueprint by incorporating relevant services marketing concepts and research