Assessment Task 2 BSBMGT517 Manage operational plan Appendix 1: Scenario - e-Commerce resourcing Background to scenario The BBQfun Board of Directors and the CEO have decided to implement an e-commerce strategy to maintain or increase market share and revenue and satisfy customer needs in line with company strategic directions. You have been hired as an external consultant to manage operational planning activities for BBQfun's e-commerce strategy. Under the strategy, BBQfun would offer all products in an online store. Stock could be stored at no extra cost at existing stores. Customers would cover delivery costs. Currently, BBQfun has a website, but this website lacks e-commerce functionality. The website would need to be redeveloped to incorporate this functionality in line with relevant technical specifications. Existing infrastructure, such as office and store configurations, would need to be adapted to the new strategy. Additionally, assets such as delivery vehicles would need to be acquired. New staff would need to be recruited and existing staff retrained or informed of the e-commerce strategy and associated operational and performance targets. All resourcing must be acquired and operations undertaken in accordance with relevant internal and external standards - legislation and codes of practice; intellectual property (IP) rights and responsibilities; and organisational policies and procedures. High-level planning has been completed and approval has been given to implement the strategy. According to your plans, you are now at the stage where you must plan and then implement the resourcing required to enable the strategy. Physical resourcing and human resourcing are about to commence. Remember, e-commerce operations are expected to be underway by 1 October 2014. Scenario task You will need to plan physical and human resourcing at a detailed level in accordance with all organisational requirements. You are expected to deploy resourcing strategies to plan and implement: physical resourcing of redeveloped website (plan entire process as per organisational requirements) recruitment of four customer service representatives (plan entire recruitment process as per organisational requirements; you will need BSBMGT517_Assessment 2 - Appendix 1 1st edition version: 1 Page 1 of 4 Assessment Task 2 BSBMGT517 Manage operational plan to demonstrate implementation through interviewing and assessing two candidates). Note: You may consider the management team of BBQfun, including warehouse team leaders to be human resources for the acquisition of physical resources. Use description of their roles in operational planning when assigning responsibilities. Physical resourcing Consultation with the management team at BBQfun has provided you with the following information: Three website developers will bid for the contract to redevelop the existing website: Company Bid Ace developers $70,000 Premier Tech $80,000 Innovative Technologies $90,000 The budget for the redevelopment is $100,000. Bids have been analysed as follows. Ace Developers Factor Innovative Technologies Premier Tech Weig ht Score (S) Weighted Score score (S) (W x S) Maintenance x1 2 2 Range of features: x3 2 6 Weighted score (W x S) Score (S) Weighted score (W x S) 3 3 3 3 2 6 2 6 payment options integration with existing systems BSBMGT517_Assessment 2 - Appendix 1 1st edition version: 1 Page 2 of 4 Assessment Task 2 Futureproofing: BSBMGT517 Manage operational plan x5 3 15 6 30 6 30 x10 4 40 4 40 6 60 ability to be upgraded as technolog y improves Quality: usability for customers Total Price (% of budget) 63 79 99 .70 .80 .90 90 98.75 110 Total score/price (final assessment of bid quality) Human resourcing Consultation with the management team at BBQfun has provided you with the following information: The budget for recruitment of four online customer service and sales representatives is $30,000. The breakdown of costs is as follows: Advertising $5,000 Recruitment consultant $10,000 Your time $10,000 Contingency $5,000 You now have three suitable online customer service and sales representatives. You have two more candidates to interview. The candidate is required to have the following skills and attributes: enthusiastic and motivated attention to detail compliance with organisational requirements takes initiative problem solver BSBMGT517_Assessment 2 - Appendix 1 1st edition version: 1 Page 3 of 4 Assessment Task 2 BSBMGT517 Manage operational plan two years' experience in online sales telephone and keyboarding skills ability to learn features and benefits of products to discuss with customers. The following skills and attributes are not strictly required, but desired: o marketing and sales formal training o knowledge of BBQfun's product line o familiarity with CRM systems. BSBMGT517_Assessment 2 - Appendix 1 1st edition version: 1 Page 4 of 4 Assessment Task 2 BSBMGT517 Manage operational plan Appendix 2: Action plan template Milestone: Action and/or objective (to achieve strategic aims of physical or human resourcing) BSBMGT517_Assessment 2 - Appendix 2 Date Person responsible Budget or resources (where applicable) Page 1 of 1 Assessment Task 2 BSBMGT517 Manage operational plan Appendix 3: Expenditure payment approval form For completion by person verifying payment: Date Invoice date Payee name: Job/project number: Project title: Description of payment: Payment amount: $ ex. GST inc. GST Signature of person verifying payment Signature of delegated manager For completion by finance: Account number Account name Amount Total Payable: $ Approved: Date: Director: CEO: Finance manager: BSBMGT517_Assessment 2 - Appendix 3 Page 1 of 1 Assessment Task 2 BSBMGT517 Manage operational plan Appendix 4: Interview planning template Planning aspect Description Time 1. Type of interview 2. Objectives 3. Approach and style 4. Schedule 5. Topics and questions BSBMGT517_Assessment 2 - Appendix 4 Page 1 of 1 Assessment Task 2 BSBMGT517 Manage operational plan Appendix 5: Assessment and evaluation template Candidate: Question Ideal answer contains: Number of possible points Score 1 2 3 4 5 6 BSBMGT517_Assessment 2 - Appendix 5 Page 1 of 2 Assessment Task 2 BSBMGT517 Manage operational plan Total Recommendation: BSBMGT517_Assessment 2 - Appendix 5 Page 2 of 2 BSBMGT517: Assessment 2 Before you start Please ensure you have worked through your learning resources before attempting this assessment. Your documents should be formatted to meet accepted business standards and should have a footer on each page with your student number, your name, the unit name and the assessment number. What you have to do In response to the simulated business scenario, and using work completed in Assessment Task 1, you will now develop and implement strategies to ensure physical and human resourcing is carried out in accordance with organisational policies, practices and procedures and intellectual property (IP) provisions. Read the BBQfun simulated business information provided in Appendix 1 to this task and address the following tasks. Task Part A - Plan and implement human resourcing 1. Using the Human Resource Planning Model (HRPM), and with reference to your operations plan in Assessment Task 1, determine the human resourcing requirements for BBQfun. 2. Using the same MRPM develop a plan to source the human resource requirement you determined in Question 1 above. 3. Describe how you would source candidates for BBQfun. Briefly explain the reasons for your approach. 4. Select two positions from your determination of human resourcing requirements in Question 1 above and discuss your general approach to assessing candidates for each of those positions. 5. For the two positions you nominated in Question 4, outline how would ensure the successful candidates are inducted into BBQfun? LA019823 Assessment 2 BSBMGT517 Ed 1 New South Wales Technical and Further Education Commission, 2016 (TAFE NSW - WSI), Archive version 1, January 2016 1 Part B - Plan and implement physical resourcing 1. Based on your Operational Plan, determine the necessary physical resourcing for BBQfun. 2. Identify three options for acquiring one of the physical resources you have identified for BBQfun. In a table similar to that below, show the relative advantages and disadvantages of each as it relates to the resource you have identified. Resourcing Option Advantages Disadvantages 3. Based on the evaluation of the acquisition alternatives, which option would you implement to acquire each resource you have identified. Briefly outline the reasons for your decision. 4. Using your own research, identify three potential suppliers for two of the physical resources that you determined are necessary for BBQfun. 5. Using the following table, evaluate each of the suppliers you have identified and determine the most appropriate supplier. Supplier A Factor Delivery speed Range of options Quality Weight Score (W) (S) Supplier B Weighte Score d score (S) (W x S) Supplier C Weighte Score d score (S) (W x S) Weighte d score (W x S) Total Price (% of budget) Total score/ price 2 LA019823 Assessment 2 BSBMGT517 Ed 1 New South Wales Technical and Further Education Commission, 2016 (TAFE NSW - WSI), Archive version 1, January 2016 6. For one other physical resource not identified at Question 4, outline the competitive tender process you would undertake to determine the most suitable supplier. Briefly explain your approach in selecting the successful bidder. Part C - Intellectual property Explain the risk management strategy you would implement to ensure that BBQfun's Intellectual Property (IP) is protected and that it does not breach third-party IP. Checklist I have: Completed ALL questions in this assessment task Included a bibliography Included my name, student number, unit number, assessment number Reviewed and spell checked my document Saved a copy on my own computer. LA019823 Assessment 2 BSBMGT517 Ed 1 New South Wales Technical and Further Education Commission, 2016 (TAFE NSW - WSI), Archive version 1, January 2016 3 BSBMGT517: Assessment 2 Before you start Please ensure you have worked through your learning resources before attempting this assessment. Your documents should be formatted to meet accepted business standards and should have a footer on each page with your student number, your name, the unit name and the assessment number. What you have to do In response to the simulated business scenario, and using work completed in Assessment Task 1, you will now develop and implement strategies to ensure physical and human resourcing is carried out in accordance with organisational policies, practices and procedures and intellectual property (IP) provisions. Read the BBQfun simulated business information provided in Appendix 1 to this task and address the following tasks. Task Part A - Plan and implement human resourcing 1. Using the Human Resource Planning Model (HRPM), and with reference to your operations plan in Assessment Task 1, determine the human resourcing requirements for BBQfun. 2. Using the same MRPM develop a plan to source the human resource requirement you determined in Question 1 above. 3. Describe how you would source candidates for BBQfun. Briefly explain the reasons for your approach. 4. Select two positions from your determination of human resourcing requirements in Question 1 above and discuss your general approach to assessing candidates for each of those positions. 5. For the two positions you nominated in Question 4, outline how would ensure the successful candidates are inducted into BBQfun? LA019823 Assessment 2 BSBMGT517 Ed 1 New South Wales Technical and Further Education Commission, 2016 (TAFE NSW - WSI), Archive version 1, January 2016 1 Part B - Plan and implement physical resourcing 1. Based on your Operational Plan, determine the necessary physical resourcing for BBQfun. 2. Identify three options for acquiring one of the physical resources you have identified for BBQfun. In a table similar to that below, show the relative advantages and disadvantages of each as it relates to the resource you have identified. Resourcing Option Advantages Disadvantages 3. Based on the evaluation of the acquisition alternatives, which option would you implement to acquire each resource you have identified. Briefly outline the reasons for your decision. 4. Using your own research, identify three potential suppliers for two of the physical resources that you determined are necessary for BBQfun. 5. Using the following table, evaluate each of the suppliers you have identified and determine the most appropriate supplier. Supplier A Factor Weight (W) Supplier B Supplier C Score (S) Weighted Score (S) Weighted Score (S) score score (W x S) (W x S) Weighted score (W x S) Delivery speed Range of options Quality Total Price (% of budget) Total score/ price 2 LA019823 Assessment 2 BSBMGT517 Ed 1 New South Wales Technical and Further Education Commission, 2016 (TAFE NSW - WSI), Archive version 1, January 2016 6. For one other physical resource not identified at Question 4, outline the competitive tender process you would undertake to determine the most suitable supplier. Briefly explain your approach in selecting the successful bidder. Part C - Intellectual property Explain the risk management strategy you would implement to ensure that BBQfun's Intellectual Property (IP) is protected and that it does not breach third-party IP. Checklist I have: Completed ALL questions in this assessment task Included a bibliography Included my name, student number, unit number, assessment number Reviewed and spell checked my document Saved a copy on my own computer. LA019823 Assessment 2 BSBMGT517 Ed 1 New South Wales Technical and Further Education Commission, 2016 (TAFE NSW - WSI), Archive version 1, January 2016 3 Manage operational plan Resource 1: Interview planning Developmental sequence Illustration 1. Type of interview Selection interview. 2. Objectives Collect information to assess: Time potential to perform the job willingness to perform the job. Provide information about job and company. Check suitability of applicant to fit the work environment. 3. Approach and style Semi-structured. Tailored to specific job. Flexible and conversational. 4. Schedule 1. Establish rapport. 5 mins 2. Set agenda. 5 mins 3. Collect information about applicant. 10 mins 4. Discuss job and company thoroughly. 10 mins 5. Invite applicant's questions. 10 mins 6. Terminate interview. 5. Topics Previous work experience in specific job functions. Previous training and education. Hints of career plans and interests. Explanation of the job and company benefits. Page 1 5 mins Manage operational plan Question scoring system Candidate: Question Ideal answer contains: Number of possible points 1 25 2 20 3 15 4 15 5 15 6 10 Total Page 2 Score Manage operational plan Resource 2: Orientation and induction program Day Day 1 Activity introduction to team overview of organisation, department and team tour of work area provide equipment, e.g. desk and computer provide security information, e.g. login, security pass discuss policies and procedures and where to access assign a 'buddy' and introduce new employee to their buddy. Week 1 meet with manager to discuss objectives and KPIs one-on-one meeting with clients/colleagues that they will be working with on a daily basis commence job specific training welcome morning tea with team. Week 2-6 attend one-day formal company induction program weekly catch up with manager to discuss questions and concerns continue job-specific training. Week 12 complete job-specific training new hire evaluation completed to provide feedback on the recruitment and selection and orientation and induction program. Page 1 Manage operational plan Resource 3: Tips for IP protection IP Australia's tips for developing an IP strategy1 Steps to develop an IP strategy: Consider ways you can use the IP system in your business strategy and integrate IP with your other competitive strengths. Search the patent, trade mark and design databases to ensure your ideas are new and avoid infringing the rights of others. Also search for new business opportunities and competitor activities. Weigh the risks and the benefits of registered and unregistered rights. Secrecy and speed may be a better option than patenting. Conduct an IP audit to ensure you own the IP you think you do, particularly if it has been produced by contractors. Develop an infringement strategy and consider IP insurance. Educate staff of their obligations and, where necessary, have them sign confidentiality agreements. Make effective trade marks the core of your brand strategy. IP can be a complex area and there is a range of professionals who can provide advice on different IP issues. Tips for developing an online presence2 If you decide to engage someone else to assist in developing your online presence or implement your online business plan, you may need to consider entering into a contract that outlines the respective rights and responsibilities of you and the developer. Such a contract may address: practical matters - for example, a precise description of the work to be completed a timetable for completion, costs and a payment schedule the ownership of software and content created for the website responsibility for licensing of third-party software, content, warranties and indemnities. 1 IP Australia, 'How to protect your IP', IP Australia, viewed October 2014, . Licensed from the Commonwealth of Australia under a Creative Commons Attribution 4.0 International Licence: . 2 Department of Communications, 'Legal tips', Digital business, viewed October 2014, . Department of Communications www.digitalbusiness.gov.au, licensed under a Creative Commons Attribution 3.0 Australia licence: . Page 1 Manage operational plan You might also want to consider creating a functional specification document; a document that clearly defines what functionality you want for your website, including complex functionality such as e-commerce or something relatively simple, like a feedback or 'contact us' form. The web professionals you hire can use this document as a blueprint for your site. When you are developing content for your online presence or marketing campaign, it is a good idea to pay careful attention to where the content comes from, who owns it and whether the owners agree for you to use it. If you or your employees develop your own material, then you should be able to use it as you wish. If you contract another person to develop material for you, you should make sure you have a written agreement that clearly states who owns the intellectual property rights in that material. If you find material somewhere else - for example, online or through a stock photo library - then the intellectual property rights in that material probably belong to someone else. Intellectual Property law (with some exceptions) requires that you obtain permission from the copyright owner (or relevant rights holder) before using copyright material. In the first instance, it is a good idea to check whether any general license terms apply to the material to see if you have the necessary permission (for example, if the material is licensed under a Creative Commons licence then you generally may use it as long as you comply with the terms of the license). In other cases, you may need to find the owner of the intellectual property rights in the material and ask for permission to use the material. In some cases, permission to use the material may be granted upon payment of a license fee. Page 2