Assessment Task 2

Case Study (Skills and Knowledge Application)

Using the simulated workplace and the scenario in the appendix, provide solutions to manage personal and professional development in the workplace. The policies and procedure manual of simulated workplace must be used and applied to undertake the following task.

Your role

You are the business manager of Tech Dynamics who possess the skills and knowledge required to implement systems and process that support the personal and professional development of self and others. Your job role is accountable for the development and performance of self and others.

Your Task

Complete the following workplace activities demonstrating skills and knowledge to implement systems and process that support the personal and professional development of self and others:

1. Access Tech Dynamics (Simulated workplace) documents and use the business plan, policies and procedures provided to you on college learning and management system (LMS) and apply relevant policies and procedures to undertake following task activities.

Organizational framework for development of work goals:

The organizational framework for development of work goals is a process that involves all stakeholders in the organization in setting achievable and measurable goals that align with the organization's vision and mission. This process is critical to the success of the organization as it helps to ensure that everyone is working towards the same objectives and that progress towards those objectives is monitored regularly. The process includes reviewing the organizational vision and mission statements, identifying key performance indicators (KPIs) that align with the vision and mission, developing SMART goals for each KPI, communicating the goals to all stakeholders, monitoring progress towards achieving the goals, and evaluating the effectiveness of the goals and making adjustments as necessary. By following this process, Tech Dynamics can ensure that its goals are achievable and measurable, and that progress towards those goals is monitored regularly.

My responsibility as the business manager:

As the business manager at Tech Dynamics, my responsibility is to lead the development of work goals for the organization. This involves ensuring that the process is collaborative and inclusive and involves all stakeholders. It also involves ensuring that the goals are aligned with the organizational vision and mission and are SMART. I should communicate the goals to all stakeholders and monitor progress towards achieving them. Finally, i should evaluate the effectiveness of the goals and make adjustments as necessary. By taking on this responsibility, i can ensure that the organization is working towards its objectives and that progress towards those objectives is monitored regularly.

Team's responsibility:

The team's responsibility at Tech Dynamics is to actively participate in the development of work goals by providing input and feedback. This helps to ensure that the goals are achievable within the given timeframe and that they align with the team's individual and team responsibilities.

1. Read the case study in appendix and identify the following for development of work goals using the template provided in appendix 2:
   1. organisational framework for development of work goals.
   2. your responsibility as the business manager
   3. team's responsibility.

Organisational framework for development of work goals	Responsibility as the business manager	Team's responsibility
Company's mission and vision statements Strategic objectives and key performance indicators (KPIs) Policies and procedures that guide goal setting Alignment with overall business strategy and market position	Organizational vision and mission and are SMART Setting clear, measurable, and achievable goals for your department or team Ensuring goals are aligned with the organisational framework Communicating goals and expectations to team members Monitoring progress and providing feedback Adjusting goals as necessary based on performance and changing business conditions	Understanding the goals and how their work contributes to achieving them Actively participating in the goal-setting process and providing input Taking ownership of their tasks and responsibilities Collaborating with other team members to achieve common objectives Regularly reporting on progress and any challenges faced

1. Using the information in the case study, assess teams' work goals, plans and activities for alignment with organisational goals using the template provided in appendix 2.

Organisational goals	Teams' work goals	Work plans	Activities
Assessment of alignment

1. Identify the team members who need personal and professional development and:
2. email script using the template provided in appendix 2 to provide feedback to those two team members needing professional development/

To:

CC:

BCC:

From:

Subject:

Salutation

Message (your detailed solutions to task activities)

Regards,

Sender Name

1. Develop procedures to support those two team members to develop work goals, plans and activities that align with their responsibilities.

1. Determine and list personal and professional development opportunities for those two team members for you to facilitate access to including common and very specific opportunities for each team member. Develop procedures for the manager to facilitate team members.

1. Using the case study, identify work goals and develop at least three personal work goals and describe what plans and activities are used to meet work goals.

1. Using case study information, assess and prioritise the following using priority matrix:
   1. Personal demands
   2. Team demands
   3. Organisational demands.

Organisational demands
Team demands
Personal demands

Priority Matrix

	Important	Not important
Urgent	Do first 1 2 3 4 5	Delegate 1 2 3 4 5
Not urgent	Schedule 1 2 3 4 5	Avoid 1 2 3 4 5

1. Identify development needs, priorities and plans for you as the manager against the competency standards provided in appendix 1 or any other competency standard of your choice as agreed by your assessor using the template provided in appendix 2, and.
   1. Ensure you obtain the agreement from assessor if you choose different competency standard.
   2. Measure personal work performance by assessing competency against competency standards.

Competency standards

BSBLDR523 Lead and manage effective workplace relationships

This unit describes the skills and knowledge required to lead and manage effective workplace relationships.

The unit applies to individuals in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships. These individuals apply the values, goals, and cultural diversity policies of the organisation. They use complex and diverse methods and procedures as well as a range of problem solving and decision-making strategies, which require the exercise of considerable discretion and judgement.

Assessment ofpersonal work performance

ELEMENT	PERFORMANCE CRITERIA	Assessment ofpersonal work performance
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.	This describes the required development to achieve the competency standards
1. Establish effective workplace relationship processes	1.1 Identify required processes for workplace collaboration according to organisational policies and procedures 1.2 Develop consultation processes for employees to contribute to issues related to their work role 1.3 Develop processes for conflict management 1.4 Develop processes for escalated issues or refer to relevant personnel
2. Manage effective workplace relationships	2.1 Delegate and confirm responsibilities for fulfilling work tasks 2.2 Collaborate and support team to perform work tasks 2.3 Identify and address issues in workplace relationships according to processes established 2.4 Monitor and communicate to employees outcomes of conflict management
3. Review management of workplace relationships	3.1 Seek feedback on management of workplace relationships from relevant stakeholders 3.2 Evaluate feedback for improvements to leadership style 3.3 Identify areas of improvement for future workplace relations leadership

Measuring personal work performance against competency standard template

ELEMENT	PERFORMANCE CRITERIA	Development needs and priorities
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.	This describes the required development to achieve the competency standards
1. Establish effective workplace relationship processes	1.1 Identify required processes for workplace collaboration according to organisational policies and procedures 1.2 Develop consultation processes for employees to contribute to issues related to their work role 1.3 Develop processes for conflict management 1.4 Develop processes for escalated issues or refer to relevant personnel
2. Manage effective workplace relationships	2.1 Delegate and confirm responsibilities for fulfilling work tasks 2.2 Collaborate and support team to perform work tasks 2.3 Identify and address issues in workplace relationships according to processes established 2.4 Monitor and communicate to employees outcomes of conflict management
3. Review management of workplace relationships	3.1 Seek feedback on management of workplace relationships from relevant stakeholders 3.2 Evaluate feedback for improvements to leadership style 3.3 Identify areas of improvement for future workplace relations leadership