Assessment

Task 2

Develop workplace policies and procedures for sustainability

BSBSUS511

Student Declaration

To be filled out and submitted with assessment responses

I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I have read and understood the assessment requirements for this unit

I understand the rights to re-assessment

I understand the right to appeal the decisions made in the assessment

Unit Title

Unit Code

Student name

Student ID number

Student signature

Date

Task Number

------OFFICE USE ONLY-----

For Trainer and Assessor to complete:

Student requested reasonable adjustment for the assessment

Completed successfully

Did the student satisfactorily:

Comments

Y

N

DNS

The student has satisfactorily completed and submitted the following:

Policy focus options

Briefing session overview

Sustainability policy

Implementation plan

Peer review report

Demonstrated ability to:

Establish scope and objectives of workplace sustainability policies

This is evidenced by:

Developing the sustainability policy and implementation plan

Demonstrated ability to:

Gather information for development of sustainability policies

This is evidenced by:

Reviewing case study and researching sustainability best practice models

Participated in the briefing session with the CEO:

Discussed options, legislative framework and benchmarking

Used questioning techniques to gather feedback and inputs

Listened actively to the view of others

Sought advice

Took notes

See feedback in the comments section.

Demonstrated ability to:

Analyse information and consultation insights

This is evidenced by:

Developing options and consulting with group

Demonstrated ability to:

Develop and document sustainability policies according to organisational processes

This is evidenced by:

Developing a sustainability policy in task 2.2

Demonstrated ability to:

Incorporate implementation and continuous improvement processes into sustainability policies

This is evidenced by:

Completing an implementation plan for the sustainability policy

Demonstrated ability to:

Present workplace sustainability policies and implementation processes to key stakeholders for review

This is evidenced by:

Peer review

Evidence of peer review sighted

Changes agreed on in the peer review are applied to the sustainability policy and the implementation plan

Task Outcome:SatisfactoryNot Yet Satisfactory

Student Name:

Assessor Name:

Assessor Signature:

Date:

Table of Content

Student Declaration. 2

Task 2 - Prepare workplace sustainability policies. 6

Complete the following activities:. 8

Task 2 Prepare workplace sustainability policies. 8

Appendix 1 - Scenario. 17

Task 2 - Prepare workplace sustainability policies

Task summary and instructions

What is this assessment task about?

You have been employed by the company outlined in the Case Study Scenario (Appendix 1) to develop workplace policies and procedures for sustainability with the goal to create an Internal Digital Marketing Campaign for the organisation

This task comprises of the following assessment methods:

oProduct-based

oDirect observation of Role-Play

oCase Study

oOther (specify)

It has been designed to evaluate your ability to/competency in:

Establish scope and objectives of workplace sustainability policies

Gather information for development of sustainability policies

Analyse information and consultation insights

Develop and document sustainability policies according to organisational processes

Present workplace sustainability policies and implementation processes to key stakeholders for review

Incorporate implementation and continuous improvement processes into sustainability policies

develop and implement workplace policies and procedures for sustainability on at least one occasion, including:

oimplementing sustainability policy and procedures into wider organisational policies and procedures

oconsulting and communicating with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement.

Your assessor will be looking for demonstrated evidence of your competency in the above.

You are required to address the following:

Task 2.1.1 Define the scope and objectives of the sustainability policy

• Scope the sustainability policy
• Participate in a briefing session with the CEO
• Recommend options for policy

Task 2.1.2 Develop a sustainability policy

• Develop a sustainability policy

Task 2.1.3 Policy implementation plan

• Develop a policy implementation plan

Task 2.1.4 Review

• Ask a classmate to peer-review your work

oDocument the peer-review

What do I need to do to complete this task satisfactorily?

submit the completed assessment tasks, according to instructions,

complete the tasks with sufficient detail and present them in a professional manner,

use your own words and reference sources appropriately,

meet the word count where required,

use the scenario provided,

use the templates provided where required,

for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,

if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.

Specifications

You must deliver/participate in:

Briefing session with the CEO in week 2 of term

Peer Review in week 4 of term

You must submit to GOALS

Policy focus options

Briefing session overview

Sustainability policy

Implementation plan

Peer review report

Resources and equipment

Computer with Internet access

Access to Microsoft Office suites or similar software

Learning material

Scenario for assessment as provided

Relevant policies and procedures as provided

Templates as provided

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Complete the following activities:

Task 2 Prepare workplace sustainability policies

For this task, you are required to develop a sustainability policy for the organisation described in Appendix 1.

2.1.1 Define the scope and objectives of the sustainability policy

a)Read Appendix 1 and determine what legislative and regulatory requirements would apply to a workplace sustainability policy for the organisation (4-5).

b)Research for sustainability best practice models used by similar organisations, summarise the findings of your research (50-100 words).

c)Develop three options for the direction and focus of the policy and consider:

othe likely effectiveness

otimeframe

osustainability as a value add for the business

ocost of implementing the option.

Use the table below to record your evaluation of each option.

Example of options may include waste management, energy savings, procurement etc...

Template 1 - Policy focus options

Effectiveness

High-Medium-Low

Timeframe

Timeframe for implementation expressed as number of months.

Sustainability as a value add for the business

High-Medium-Low

Cost of implementing the option

Estimation of overall costing.

d)Schedule a time with the trainer and assessor in week 2 of class and participate in a group briefing session with the CEO (the trainer and assessor) to discuss:

oThe outcome of your evaluation (point c)

oTypical barriers to sustainability policy implementation and possible strategies to address barriers

oHow cost for implementing sustainability could be reduced and value added to the company

oThe process you are taking to develop the policy

Duration: 30 minutes.

Please note that the trainer and assessor will validate your participation to the session in the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to undertake the briefing session.

Summarise and record the feedback and input received during the briefing session with the CEO using the template below.

Template 2 - Briefing session overview

Outcome of assessment -recommended option

Typical barriers to sustainability policy implementation and possible strategies to address barriers

How cost for implementing sustainability could be reduced and value added to the company

Policy development process

2.1.2 Develop a sustainability policy

Select an option for the direction and focus of the policy based on your analysis and consultation process. Develop a sustainability policy.

Ensure that your policy clearly reflects the organisation's commitment to sustainability and use an employment life-cycle approach.

Include appropriate strategies to minimise resource use, reduce toxic/hazardous materials and chemicals.

Use the template provided below.

Template 3 - Sustainability Policy

Policy contributors

Legislation

Source/References

Policy owner

Policy scope

Policy goals and objectives

List 3

Strategies to achieve goals

Outline 3

Employees Responsibilities

List 4-7

Strategies for:

Minimising use of resources (1)

Reduce toxic material and hazardous chemical (1)

Evaluation methods

Determine 2 evaluation methods and 3 KPIs to determine the policy implementation' success (outcomes and performance indicators)

Methods of continuous review and improvement

Outline 3-5 (30-50 words each)

2.1.3 Policy Implementation Plan

Develop a policy implementation plan.

The plan must include:

Procedures to help implement the sustainability process with the goal to create an Internal Digital Marketing Campaign for the organisation

Communication of the procedures to help implement the sustainability process

Actions to implement strategies for continuous improvements in resource efficiency

Actions to implement continuous improvement in the application of the policy

A monitoring strategy to control the implementation of the policy

A recording system to track the continuous improvement in sustainability approaches

Use the template provided below.

Template 4 - Implementation Plan

Implementation Plan

Objectives

List 3 objectives and 2 KPis for each objective

Procedures

Outline a 8-10 steps procedure to help implement the sustainability process

Communication

Develop a strategy to communicate the procedures to help implement the sustainability process

(50-100 words)

Continuous improvement strategies

Resource efficiency and application of policy (outline 3-5 strategies)

Monitoring system

How the implementation of the policy and the need for continuous improvement will be monitored. Outline 3-5 strategies, techniques and tools.

Continuous improvement tracker

Design a table to record continuous improvements in sustainability approaches.

Action Required

Action required to implement the sustainability policy.

5-7 key actions

Resource Allocation

Budget, physical and human resources

Timeline

Responsible Person

2.1.4Review

Swap policies with one of your classmates. Review each other's policies and give each other constructive feedback on the structure, content, outcomes, implementation plan, performance indicators and practicality of each policy.

Discuss feedback and negotiate changes.

Summarise and record the feedback provided by the classmates and the changes that have been negotiated using the template below:

Template 5 - Peer review

Peer Review

Name of the student who provided assistance with the peer review:

Summary of feedback, address all the points below:

oStructure

oContent

oOutcomes

oStrategies to minimise resource use and reduce toxic and hazardous chemical

oImplementation methods

oPerformance indicators

oPracticality

(50-100 words)

List of agreed on changes:

Make the required changes to your policy (2.1.2) and implementation plan (2.1.3) based on the feedback you have received and agreed with.

Please note that the trainer and assessor will check that the changes have been applied to the policy when marking your assessment.

The trainer will also validate the participation of your classmate in the peer-review in the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to undertake the peer review.

Appendix 1 - Scenario

The company

XYZ Pty Ltd trading as MMI Professional Education is an Australian boutique education provider in Melbourne Registered Training Organisation -RTO), offering VET accredited and non-accredited business courses to corporate clients and local clients (domestic students).

MMI was founded in 1998 by brothers Mark and Andrew White who built the company to become a quality RTO with major accounts in Melbourne, Sydney, and Brisbane.Mark Brown sold his shares to his brother Andrew who is the current chairman of the company.

The education provider is centrally located in Collins Street, Melbourne CBD with state-of-the-art facilities:

• Administration and Management Offices (including the main boardroom, 2 meetings rooms and a computer lab with 20 PCs) on Level 45
• 15 Classrooms, kitchenette, client lounge room and a trainers' room on Level 46

Corporate training is mainly non-accredited and delivered at the clients' premises around Australia, but it can also be catered for at Collins Street. Corporate clients include major Bank groups, National Management Consultancy firms, Manufacturing companies and Government agencies.

Accredited courses are delivered in Collins Street with a combination of face to face and online training delivery. The accredited courses are the Diploma of Business and the Diploma of Project Management. MMI has a current capacity to enrol 500 clients; current enrolment number is 250 clients.

Important note:

• A VET accredited course has been assessed by the Australian Skills Quality Authority (ASQA) as compliant with the Standards for VET (Vocational Education and Training) Accredited Courses and the Australian Qualifications Framework (AQF). Accreditation means that the course is nationally recognised and that the registered organisation (RTO) can issue a nationally recognised qualification or Statement of Attainment (this for single units only).
• Non-accredited courses are business courses that have been highly customised to meet clients' training needs.

The current organisational structure is as follows:

The Teams are as follows:

• Board of Directors

oMr Andrew White - Chairman

oMs Francis Green - Executive Director

oMr Eli Brown - Non-executive Director

oMs Josephine Magenta - Non- executive Director

oMs Deborah Red - CEO

oMr Leonard Black - CFO

• Finance Department: CFO and 2 x financial officers (full-time)

Summary of duties: account receivable, account payable; invoicing; payroll; financial record keeping and reporting; taxes/fees

• Marketing Team: Manager (full time) and 1 x marketing officer (part-time)

Summary of duties: promotion; design of marketing collaterals for events; social media; market research; public relations

• HR Team: HR Manager and 2 x admin officers (part-time):

Summary of duties: Recruitment; Induction and training; performance management support; employee relations; safety; compensation and benefits

• Client Services: Client Service Manager and 2 x receptionists; 4x client service officers, 1 x team leader, 1 x maintenance officer

Summary of duties:

ofront of office and back of office customer service activities (to include reception and response to enquiries)

osupport to academic staff

oclient admin: client admission, enrolment, enrolment variations, pastoral care, completion

obuilding maintenance: 1x maintenance officer

• Academic Services: Academic Manager and 5 contract business trainers for corporate training; 4 full time (ongoing) business trainers for accredited training

Summary of duties: accredited and non-accredited training and assessment; learning material and assessment development and validation; support with compliance monitoring; pastoral care.

• IT services: outsourced to an external company

Summary of duties: network service; database administration (inventory and staff files); maintenance and update of a communication system including CRM (Customer Relationship Management system); data management and security.

Note: in loco computer maintenance is performed by the maintenance officer who has some IT knowledge

Company Ownership structure

The company structure is Pty Ltd:

• The Chairman Andrew White holds 51% of the shares
• 40% of the shares are held by an external corporation since late 2017, as a silent business partner
• The remaining 9% is owned by other members of the Brown's family

Vision

Our vision is to develop outstanding individuals through quality business training that encompasses personal and professional growth.

Mission

We create successful careers in business to advance business growth and to positively impact on the broader community.

We strive to provide exceptional business training that focuses on quality of teaching, practical learning, and successful outcomes

Values

Our core values are:

Quality

Integrity

Accountability

Respect for diversity

Innovation

MMI quality standards

Australian Skills Quality Authority (ASQA) standards

ISO9001 - Quality Management Systems

ISO 27001 Information Security

ISO 31000 Risk Management

Australian Business Excellence Framework

MMI - Boards' of Director expectation

Quality of practices

Innovative solutions for business growth based on hard data and extensive research

Build an innovative and agile company that can respond to the challenges of an ever-changing business environment

Become market leader

Increase value for shareholders and clients

Industry, market, and strategic business direction

MMI Professional Education is a Registered Training Provider (RTO) based in Melbourne, Australia that offers business accredited and non-accredited courses to corporate clients, and local clients.

Strategic Objectives:

To expand the basis of the operation to Sydney where the company has experienced a high increase in demand for corporate training

To increase revenue by 10% annually for the next 3 years

To increase profits by 10% annually for the next 3 years

To position the company as a leader for quality business education in Australia within the next three years

To expand the course offering by adding new qualifications to the scope of registration: the Diploma of Leadership and Management and the Advanced Diploma of Program Management

To increase the base of local clients attending accredited courses

To implement sustainability to work practices: social, financial, and environmental

To expand the offering to international students by repackaging accredited business courses to add an internship component during the course

To build internal culture around social consciousness and sustainability

To position and differentiate the brand as a socially conscious 'global operation'

To effectively use digital marketing to internally promote the culture focusing on sustainability

Current positioning

MMI enjoys a good reputation in the industry as a quality provider of business courses for corporate clients

Courses are marketed as hands-on, with trainers that currently work in the industry, providing current and cutting-edge skills to business professionals

MMI currently holds 15% of the corporate business training in Australia

MMI does not currently deliver business courses to international clients

MMI does not currently deliver courses overseas

The company is financially stable and sustainable

Operational overview

State of the art facility in Melbourne to be replicated in Sydney

Systems in use:

• Student Management System (MMI system)
• Learning Management System (Moodle)
• Accounting Management System (MYOB) - does not interface with MMI system
• Share drive
• Share points
• Zoom
• Project Management Application for remote teamwork (trainers): Wrike

Trainers work both on-site in Melbourne and around Australia

Senior management to stay in Melbourne: campus director and team leaders to be employed to manage and supervise Sydney's operations

Staff to be employed for the Sydney Campus

Administrative tasks such as enrolments will be undertaken by the Melbourne's campus

Virtual teamwork practices to be implemented between Melbourne and Sydney

Website tailored to international students to be developed

Develop and implement sustainability policy and practices across the organisation; sustainability has not been on the top five priorities of the company so far

All trainers are based in Melbourne; this impacts on financial costs when having to move trainers to other Australian capitals to conduct corporate training. Trainers who deliver corporate training receive a generous daily allowance when outside Melbourne ($250/day), all travel and accommodation expenses are paid for by MMI. This generous package impacts an average of 20% on the profit margin for each corporate course that is sold

Organisational culture

The organisational culture experienced at MMI is a mix of market and hierarchy culture.

The Market Culture: This culture is built upon the dynamics of competition and achieving concrete results. The focus is goal-oriented, with leaders who are tough and demanding. The organisation is united by a common goal to succeed and beat all rivals. The main value drivers are market share and profitability.

The Hierarchy Culture: This culture is founded on structure and control. The work environment is formal, with strict institutional procedures in place for guidance. Leadership is based on organised coordination and monitoring, with a culture emphasising efficiency and predictability. The values include consistency and uniformity.

(Source: https://popinnow.com/four-types-organizational-culture/ )

The organisation is top-heavy, and there are concerns that this may not suit the strategic objectives for growth and the opening of a second campus in Sydney.

The Board of Directors is invested in the change process; however, intervention is needed to bring departmental managers and teams on board.

It is recommended that an organisational culture more suitable for innovation, sustainability, agility, and progressive growth is developed and implemented.

Operational issues

The following operational issues have been identified internally:

The increased number of complaints due to lack of cultural sensibility of trainers when dealing with students from the non-Australian background (15% increase in the last 6 months alone)

All trainers are based in Melbourne; this impacts on financial costs when having to move trainers to other Australian capitals to conduct corporate training. Trainers who deliver corporate training receive a generous daily allowance when outside Melbourne ($250/day), all travel and accommodation expenses are paid for by MMI. This generous package impacts an average of 20% on the profit margin for each corporate course that is sold

An increasing number of enrolments in Melbourne, projected student population to raise from 205 to 450 by mid-2021. Current facilities are not sufficient to accommodate the increase in numbers (current facilities can accommodate max 350 students)

Delays in achieving marketing objectives due to the composition of the team (2 part-timers and one contractor) that cannot sustain the increased amount of marketing tasks (corporate events to enhance networking and identify potential corporate clients have increased by 30% in the past 6 months)

A new student management system has been developed in-house. The system was recommended by the Client Services and the Academic Managers for the seamless integration of the student management and the learning management system. However, the two managers failed to perform due diligence, and they did not consider that the new system does not interface with the finance management system. This will cause operational disruptions to the workflow as finance records (mainly revenues) will have to be manually inputted based on the new system's reports on enrolment.

Covid19 has decreased sales by 20%; the company has managed to deliver existing courses and still maintain a reasonable margin of new enrolments online

Sustainability

The company strongly wants to incorporate socially responsible practices in the organisation.

There is an interest in implementing sustainability training from the induction process.

Current policies and procedures are outdated, and there is not a corporate social responsibility policy or strategy.

The Board of Directors would like to invest $30,000 in philanthropic initiatives each year. However, they cannot find an agreement on what initiatives to support.

Some of the departmental managers think that sustainability is only about environmental sustainability.

Most documents are printed.

Plastic cups are used in the kitchenette.

No recycling bins are present on campus.

There is not a policy for sustainable procurement.

Thermostats are on overnight.

Sustainability is not an agenda item in meetings.

There is not a plan to review energy or water consumption.

There is not a strategy for waste management.

Flexible work arrangements are offered on paper but not encouraged.

The staff would like a staff well-being program to be implemented.

The company is financially sustainable.

The Board of Directors is willing to invest $45,000 for corporate social responsibility initiatives; and an additional $ 15,000 solely for environmental sustainability improvements.

Marketing

MMI has not heavily invested in marketing activities, relying mainly on word of mouth.

The company has a website:

oOld fashioned look, quite austere

oNot responsive

oIn the mobile version, after you have clicked in a few pages, the navigation becomes daunting

oHeavy use of text

oInfrequent updates

Social Media: there is a FB page that is rarely updated, the LinkedIn Page is not in use

Print advertisement: Industry magazine

Referrals: education agents are paid 15% commission for referring students

Discounts: twice/year MMI offers 10% for new enrolments to attract more students

Yearly marketing budget: $75,000

The marketing team is small and not experienced in digital and social media marketing

There has been no significant internal communications established to build a company culture around design thinking, brand values, team values and leadership.

Pricing

Product

Target Market

Price

Corporate Training

Topics:

Operational Management

Leadership

Project Management

Emotional Intelligence

Change Management

Management

Individuals looking for upskilling to advance their career

Face to Face classroom (average of 10 participants) $ 2,000/participant

Online $ 800/participant

Individual coaching $ 150/hour

Diploma of Business

Domestic students

Blended learning:

$ 4,000/student

Diploma of Project Management

Domestic students

Blended learning:

$ 6,000/student

Workforce Overview

The following has been reported:

Turnover rates are high in the academic department (30% yearly) due to the contractual nature of some of the roles. Ongoing training staff is steady, however, there is a need to invest more in their professional development to keep industry currency when teaching.

Need for a succession plan for management roles

Gender unbalanced

Recruitment is done externally, few opportunities for advancement are offered to existing staff

A recent staff survey outlined the following:

• Lack of opportunities for advancement
• Top-heavy management
• Silo mentality
• Not enough room for innovation and improvement
• Lack of well-defined sustainability policy
• Diversity policy is very generic
• Need for flexible work practices
• Lack of engagement with the local community
• HR practices are mainly focused on administrative duties. The Board of Directors has identified the need to embrace HR practices as an essential strategic tool for business advancement.
• Training on HR practise is required for management
• Staff lament a lack of communication from the top
• Sense of working in silos

Remuneration (average) for each role is as followed:

• Board of Director - 25-50 k/year
• CEO - 250 k/year
• CFO - 180 k/year
• Managers - 120k/year
• Receptionist $ 52k/year
• Officers (including team members in the Marketing dept) $ 65k/year
• Team Leader $ 78k/year
• Trainer (ongoing) $ 85k/year
• Trainer (contractor): $ 80/hour.Trainers who deliver corporate training receive a generous daily allowance when outside Melbourne ($250/day), all travel and accommodation expenses are paid for by MMI.

Note:

• The above remuneration must be considered pro-rata for part-time staff.
• Superannuation is excluded and should be added at 10% to employee's ordinary earnings
• Superannuation is paid to contractors (business trainers)

Assessment

Task 2

Develop workplace policies and procedures for sustainability

BSBSUS511

Student Declaration

To be filled out and submitted with assessment responses

I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I have read and understood the assessment requirements for this unit

I understand the rights to re-assessment

I understand the right to appeal the decisions made in the assessment

Unit Title

Unit Code

Student name

Student ID number

Student signature

Date

Task Number

------OFFICE USE ONLY-----

For Trainer and Assessor to complete:

Student requested reasonable adjustment for the assessment

Completed successfully

Did the student satisfactorily:

Comments

Y

N

DNS

The student has satisfactorily completed and submitted the following:

Policy focus options

Briefing session overview

Sustainability policy

Implementation plan

Peer review report

Demonstrated ability to:

Establish scope and objectives of workplace sustainability policies

This is evidenced by:

Developing the sustainability policy and implementation plan

Demonstrated ability to:

Gather information for development of sustainability policies

This is evidenced by:

Reviewing case study and researching sustainability best practice models

Participated in the briefing session with the CEO:

Discussed options, legislative framework and benchmarking

Used questioning techniques to gather feedback and inputs

Listened actively to the view of others

Sought advice

Took notes

See feedback in the comments section.

Demonstrated ability to:

Analyse information and consultation insights

This is evidenced by:

Developing options and consulting with group

Demonstrated ability to:

Develop and document sustainability policies according to organisational processes

This is evidenced by:

Developing a sustainability policy in task 2.2

Demonstrated ability to:

Incorporate implementation and continuous improvement processes into sustainability policies

This is evidenced by:

Completing an implementation plan for the sustainability policy

Demonstrated ability to:

Present workplace sustainability policies and implementation processes to key stakeholders for review

This is evidenced by:

Peer review

Evidence of peer review sighted

Changes agreed on in the peer review are applied to the sustainability policy and the implementation plan

Task Outcome:SatisfactoryNot Yet Satisfactory

Student Name:

Assessor Name:

Assessor Signature:

Date:

Table of Content

Student Declaration. 2

Task 2 - Prepare workplace sustainability policies. 6

Complete the following activities:. 8

Task 2 Prepare workplace sustainability policies. 8

Appendix 1 - Scenario. 17

Task 2 - Prepare workplace sustainability policies

Task summary and instructions

What is this assessment task about?

You have been employed by the company outlined in the Case Study Scenario (Appendix 1) to develop workplace policies and procedures for sustainability with the goal to create an Internal Digital Marketing Campaign for the organisation

This task comprises of the following assessment methods:

oProduct-based

oDirect observation of Role-Play

oCase Study

oOther (specify)

It has been designed to evaluate your ability to/competency in:

Establish scope and objectives of workplace sustainability policies

Gather information for development of sustainability policies

Analyse information and consultation insights

Develop and document sustainability policies according to organisational processes

Present workplace sustainability policies and implementation processes to key stakeholders for review

Incorporate implementation and continuous improvement processes into sustainability policies

develop and implement workplace policies and procedures for sustainability on at least one occasion, including:

oimplementing sustainability policy and procedures into wider organisational policies and procedures

oconsulting and communicating with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement.

Your assessor will be looking for demonstrated evidence of your competency in the above.

You are required to address the following:

Task 2.1.1 Define the scope and objectives of the sustainability policy

• Scope the sustainability policy
• Participate in a briefing session with the CEO
• Recommend options for policy

Task 2.1.2 Develop a sustainability policy

• Develop a sustainability policy

Task 2.1.3 Policy implementation plan

• Develop a policy implementation plan

Task 2.1.4 Review

• Ask a classmate to peer-review your work

oDocument the peer-review

What do I need to do to complete this task satisfactorily?

submit the completed assessment tasks, according to instructions,

complete the tasks with sufficient detail and present them in a professional manner,

use your own words and reference sources appropriately,

meet the word count where required,

use the scenario provided,

use the templates provided where required,

for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,

if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.

Specifications

You must deliver/participate in:

Briefing session with the CEO in week 2 of term

Peer Review in week 4 of term

You must submit to GOALS

Policy focus options

Briefing session overview

Sustainability policy

Implementation plan

Peer review report

Resources and equipment

Computer with Internet access

Access to Microsoft Office suites or similar software

Learning material

Scenario for assessment as provided

Relevant policies and procedures as provided

Templates as provided

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Complete the following activities:

Task 2 Prepare workplace sustainability policies

For this task, you are required to develop a sustainability policy for the organisation described in Appendix 1.

2.1.1 Define the scope and objectives of the sustainability policy

a)Read Appendix 1 and determine what legislative and regulatory requirements would apply to a workplace sustainability policy for the organisation (4-5).

b)Research for sustainability best practice models used by similar organisations, summarise the findings of your research (50-100 words).

c)Develop three options for the direction and focus of the policy and consider:

othe likely effectiveness

otimeframe

osustainability as a value add for the business

ocost of implementing the option.

Use the table below to record your evaluation of each option.

Example of options may include waste management, energy savings, procurement etc...

Template 1 - Policy focus options

Effectiveness

High-Medium-Low

Timeframe

Timeframe for implementation expressed as number of months.

Sustainability as a value add for the business

High-Medium-Low

Cost of implementing the option

Estimation of overall costing.

d)Schedule a time with the trainer and assessor in week 2 of class and participate in a group briefing session with the CEO (the trainer and assessor) to discuss:

oThe outcome of your evaluation (point c)

oTypical barriers to sustainability policy implementation and possible strategies to address barriers

oHow cost for implementing sustainability could be reduced and value added to the company

oThe process you are taking to develop the policy

Duration: 30 minutes.

Please note that the trainer and assessor will validate your participation to the session in the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to undertake the briefing session.

Summarise and record the feedback and input received during the briefing session with the CEO using the template below.

Template 2 - Briefing session overview

Outcome of assessment -recommended option

Typical barriers to sustainability policy implementation and possible strategies to address barriers

How cost for implementing sustainability could be reduced and value added to the company

Policy development process

2.1.2 Develop a sustainability policy

Select an option for the direction and focus of the policy based on your analysis and consultation process. Develop a sustainability policy.

Ensure that your policy clearly reflects the organisation's commitment to sustainability and use an employment life-cycle approach.

Include appropriate strategies to minimise resource use, reduce toxic/hazardous materials and chemicals.

Use the template provided below.

Template 3 - Sustainability Policy

Policy contributors

Legislation

Source/References

Policy owner

Policy scope

Policy goals and objectives

List 3

Strategies to achieve goals

Outline 3

Employees Responsibilities

List 4-7

Strategies for:

Minimising use of resources (1)

Reduce toxic material and hazardous chemical (1)

Evaluation methods

Determine 2 evaluation methods and 3 KPIs to determine the policy implementation' success (outcomes and performance indicators)

Methods of continuous review and improvement

Outline 3-5 (30-50 words each)

2.1.3 Policy Implementation Plan

Develop a policy implementation plan.

The plan must include:

Procedures to help implement the sustainability process with the goal to create an Internal Digital Marketing Campaign for the organisation

Communication of the procedures to help implement the sustainability process

Actions to implement strategies for continuous improvements in resource efficiency

Actions to implement continuous improvement in the application of the policy

A monitoring strategy to control the implementation of the policy

A recording system to track the continuous improvement in sustainability approaches

Use the template provided below.

Template 4 - Implementation Plan

Implementation Plan

Objectives

List 3 objectives and 2 KPis for each objective

Procedures

Outline a 8-10 steps procedure to help implement the sustainability process

Communication

Develop a strategy to communicate the procedures to help implement the sustainability process

(50-100 words)

Continuous improvement strategies

Resource efficiency and application of policy (outline 3-5 strategies)

Monitoring system

How the implementation of the policy and the need for continuous improvement will be monitored. Outline 3-5 strategies, techniques and tools.

Continuous improvement tracker

Design a table to record continuous improvements in sustainability approaches.

Action Required

Action required to implement the sustainability policy.

5-7 key actions

Resource Allocation

Budget, physical and human resources

Timeline

Responsible Person

2.1.4Review

Swap policies with one of your classmates. Review each other's policies and give each other constructive feedback on the structure, content, outcomes, implementation plan, performance indicators and practicality of each policy.

Discuss feedback and negotiate changes.

Summarise and record the feedback provided by the classmates and the changes that have been negotiated using the template below:

Template 5 - Peer review

Peer Review

Name of the student who provided assistance with the peer review:

Summary of feedback, address all the points below:

oStructure

oContent

oOutcomes

oStrategies to minimise resource use and reduce toxic and hazardous chemical

oImplementation methods

oPerformance indicators

oPracticality

(50-100 words)

List of agreed on changes:

Make the required changes to your policy (2.1.2) and implementation plan (2.1.3) based on the feedback you have received and agreed with.

Please note that the trainer and assessor will check that the changes have been applied to the policy when marking your assessment.

The trainer will also validate the participation of your classmate in the peer-review in the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to undertake the peer review.

Appendix 1 - Scenario

The company

XYZ Pty Ltd trading as MMI Professional Education is an Australian boutique education provider in Melbourne Registered Training Organisation -RTO), offering VET accredited and non-accredited business courses to corporate clients and local clients (domestic students).

MMI was founded in 1998 by brothers Mark and Andrew White who built the company to become a quality RTO with major accounts in Melbourne, Sydney, and Brisbane.Mark Brown sold his shares to his brother Andrew who is the current chairman of the company.

The education provider is centrally located in Collins Street, Melbourne CBD with state-of-the-art facilities:

• Administration and Management Offices (including the main boardroom, 2 meetings rooms and a computer lab with 20 PCs) on Level 45
• 15 Classrooms, kitchenette, client lounge room and a trainers' room on Level 46

Corporate training is mainly non-accredited and delivered at the clients' premises around Australia, but it can also be catered for at Collins Street. Corporate clients include major Bank groups, National Management Consultancy firms, Manufacturing companies and Government agencies.

Accredited courses are delivered in Collins Street with a combination of face to face and online training delivery. The accredited courses are the Diploma of Business and the Diploma of Project Management. MMI has a current capacity to enrol 500 clients; current enrolment number is 250 clients.

Important note:

• A VET accredited course has been assessed by the Australian Skills Quality Authority (ASQA) as compliant with the Standards for VET (Vocational Education and Training) Accredited Courses and the Australian Qualifications Framework (AQF). Accreditation means that the course is nationally recognised and that the registered organisation (RTO) can issue a nationally recognised qualification or Statement of Attainment (this for single units only).
• Non-accredited courses are business courses that have been highly customised to meet clients' training needs.

The current organisational structure is as follows:

The Teams are as follows:

• Board of Directors

oMr Andrew White - Chairman

oMs Francis Green - Executive Director

oMr Eli Brown - Non-executive Director

oMs Josephine Magenta - Non- executive Director

oMs Deborah Red - CEO

oMr Leonard Black - CFO

• Finance Department: CFO and 2 x financial officers (full-time)

Summary of duties: account receivable, account payable; invoicing; payroll; financial record keeping and reporting; taxes/fees

• Marketing Team: Manager (full time) and 1 x marketing officer (part-time)

Summary of duties: promotion; design of marketing collaterals for events; social media; market research; public relations

• HR Team: HR Manager and 2 x admin officers (part-time):

Summary of duties: Recruitment; Induction and training; performance management support; employee relations; safety; compensation and benefits

• Client Services: Client Service Manager and 2 x receptionists; 4x client service officers, 1 x team leader, 1 x maintenance officer

Summary of duties:

ofront of office and back of office customer service activities (to include reception and response to enquiries)

osupport to academic staff

oclient admin: client admission, enrolment, enrolment variations, pastoral care, completion

obuilding maintenance: 1x maintenance officer

• Academic Services: Academic Manager and 5 contract business trainers for corporate training; 4 full time (ongoing) business trainers for accredited training

Summary of duties: accredited and non-accredited training and assessment; learning material and assessment development and validation; support with compliance monitoring; pastoral care.

• IT services: outsourced to an external company

Summary of duties: network service; database administration (inventory and staff files); maintenance and update of a communication system including CRM (Customer Relationship Management system); data management and security.

Note: in loco computer maintenance is performed by the maintenance officer who has some IT knowledge

Company Ownership structure

The company structure is Pty Ltd:

• The Chairman Andrew White holds 51% of the shares
• 40% of the shares are held by an external corporation since late 2017, as a silent business partner
• The remaining 9% is owned by other members of the Brown's family

Vision

Our vision is to develop outstanding individuals through quality business training that encompasses personal and professional growth.

Mission

We create successful careers in business to advance business growth and to positively impact on the broader community.

We strive to provide exceptional business training that focuses on quality of teaching, practical learning, and successful outcomes

Values

Our core values are:

Quality

Integrity

Accountability

Respect for diversity

Innovation

MMI quality standards

Australian Skills Quality Authority (ASQA) standards

ISO9001 - Quality Management Systems

ISO 27001 Information Security

ISO 31000 Risk Management

Australian Business Excellence Framework

MMI - Boards' of Director expectation

Quality of practices

Innovative solutions for business growth based on hard data and extensive research

Build an innovative and agile company that can respond to the challenges of an ever-changing business environment

Become market leader

Increase value for shareholders and clients

Industry, market, and strategic business direction

MMI Professional Education is a Registered Tra