Assignee: Open

Raised by: Bettina M$$ller$,$ Fashion Design

Category: Computer Crashing

Priority: Med

Level $3$: Ticket $3$:

Message:

My computer is totally frozen. All I see is an error message that

says, "controller has failed."

I have a short deadline to pitch for a new line of bags to be show at

the Fashion Goods and Accessories Exposition in Osaka.

I tried rebooting my machine, but the problem comes back after a

few minutes. I have an OptiPlex GX$240.$

For the Ticket:

Identify the problem. $$

Establish a theory of probable cause. $$

Evaluate the theory to determine the actual cause. $$

Establish a plan of action to resolve the problem and implement the solution.

Answer Criteria:

$1\mathrm{.}1\mathrm{.}1$: Articulate the main idea and purpose of a communication.

$1\mathrm{.}1\mathrm{.}3$: Present ideas in a clear, logical order appropriate to the task.

$1\mathrm{.}3\mathrm{.}3$: Integrate appropriate credible sources to illustrate and validate ideas.

$2\mathrm{.}1\mathrm{.}1$: Identify the issue or problem under consideration.

$2\mathrm{.}3\mathrm{.}1$: State conclusions or solutions clearly and precisely.$$