Assignment Questions & Grading Rubric:

The hotel chose for the assignment is Econo Lodge Downtown, Ottawa #1. Identify the property - provide the hotel name, address, phone number and website link for your selected hotel. (Please be sure the website link is the actual hotel website, not google or any other third party websites) (1 mark) #2 a). Hotel Review Score Part 1- from the hotels website, provide screenshots of the hotel review score. This screenshot should include the overall hotel rating, how many reviews they have as well as their guest recommend score. (Please be sure when providing this screenshot that I can also see the actual website address to confirm it is the correct hotel. If I cannot see the website address you will not receive any marks here.) (1 mark) b). Hotel Review Score Part 2 - Using the information from the review score screenshots in part 1 explain what you have learned about this hotel from their guest review information. Be specific to some of the areas that we discussed in class, some things to think about here - what does the rating tell you, guest response & interactions, recommend score etc. (3 marks) #3 a). Hotel Summary Information Part 1 - from the hotels website, provide screenshots of the hotel summary / type of stay information. This screenshot should include a breakdown of the overall scores for each of the key metrics the guests have reviewed as well as the information on the type of traveller that has stayed at this hotel. (Please be sure when providing this screenshot that I can also see the actual website address to confirm it is the correct hotel. If I cannot see the website address you will not receive any marks here.) (1 mark) b). Hotel Summary Information Part 2 - Using the information from the hotel summary information screenshots in part 1 explain what you have learned about this hotel from their guest review information. Be specific to some of the areas that we discussed in class, some things to think about here - metrics that are scoring well, areas that may need improvement, type of traveller & what is important to them etc. (3 marks) #4a). Negative review response Part 1: Refer back to the information set up for you in BB for this hotel - copy and paste the NEGATIVE review sample that was provided here: