Assignment: Turnover Calculation in the Call Center Industry Objective: The purpose of this assignment is to help you understand and calculate turnover within the call center industry based on real-world data. You will also analyze the impact of voluntary turnover on employee retention strategies and organizational stability within this competitive industry. Scenario: You are an HR analyst working for a leading U.S.-based call center company with 1,150 full-time employees and 273 part-time employees. The call center industry is known for its high employee turnover rates, which pose challenges for maintaining consistent service quality and customer satisfaction. The company has experienced a recent surge in voluntary turnover, prompting the need for a comprehensive analysis of the current turnover rates and their implications for the organization. Instructions: 1. Calculate the number of employees that left this year for both full-time and part-time employees using the provided formula. 2. Determine the total number of employees who left voluntarily and analyze the implications of this voluntary turnover rate on the organization's workforce stability and overall performance. 3. Consider the unique challenges and characteristics of the call center industry (yes, this requires outside research, details, and citations), and propose strategies to improve employee retention and address the underlying causes of turnover. Data Provided: . Initial number of full-time employees: 1,150 . Initial number of part-time employees: 273 Full-time turnover rate: 28% Part-time turnover rate: 39% Voluntary turnover rate for all employees: 17% is known for its fast-paced environment and high demand for exceptional customer service. Employees are

Assignment: Turnover Calculation in the Call Center Industry Objective: The purpose of this assignment is to help you understand and calculate furnover within the call center industry based on real-world data. You will also analyze the impact of voluntary turnover on employee retention strategies and organizationsl stability within this competitive industry. Scenario: You are an HR analyst working for a leading US.-based call center company with 1,150 full-time employees and 273 part-time employees. The call center industry is known for its high employee tumover rates, which pose challenges for maintaining consistent Service quality and customer satisfaction. The company has experienced a recent surge in voluntary turnover, prompting the need for a comprehensive analysis of the current turnover rates and their implications for the organization. Instructions: 1. Calculate the number of employees that left this year for both full-time and part-time employees using the provided formula: 2. Determine the total number of employees who left voluntarily and analyze the implications of this voluntary turnover rate on the organization's workforce stability and overall performance. 3. Consider the unique challenges and characteristics of the call center industry (ves, this requires outside research, details, and citations), and proposestrategies to improve employee retention and address the underlying causes of turnover. Data Provided: - Initial number of full-time employees: 1,150 - Initial number of part-time employees: 273 - Full-time turnover rate: 28% - Part-time turnover rate: 39% - Voluntary turnover rate for all employees: 17%