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Assume that a customer in the small contractor target market segment buys an electric drill on average every four years ( or every 0 .
Assume that a customer in the small contractor target market segment buys an electric drill on average every four years or every year for $ when the gross margin on the drill averages percent. The data has been collected in the Microsoft Excel Online file below. Open the spreadsheet and perform the required analysis to answer the questions below.Open spreadsheetQuestions What is the value of a loyal customer VLC if the customer retention rate is percent? Round your answer to the nearest cent.$ fill in the blank. What is the value of a loyal customer VLC if the customer retention rate increases to percent? Round your answer to the nearest cent.$ What is a percent change in market share worth to the manufacturer if it represents customers? Round your answers to the nearest dollar percent customer retention rate case: $ fill in the blank percent customer retention rate case: $
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