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Assume that a customer shops at a local grocery store spending an average of $300 300 aweek, resulting in the retailer earning a $25 25
Assume that a customer shops at a local grocery store spending an average of $300
300 aweek, resulting in the retailer earning a $25
25 profit each week from this customer. Assuming the shopper visits the store all 52 weeks of theyear, calculate the customer lifetime value if this shopper remains loyal over a10-year life-span. Also assume a 5
5 percent annual interest rate and no initial cost to acquire the customer.
This customer yields $
nothing
per year in profits for this retailer.
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