Assume that you're working in a large general acute care hospital, with many important service lines (cardiac, cancer, pediatrics, rehab, and mental health). Your hospital also has many medical residency training programs, along with employing about 300 physicians through direct contracts. Given the above:

a. Develop four (4) major categories around which you can organize your balance scorecard.

b. Within each category, please offer one (1) to two (2) indicators for each.