Assume the position of a manager of a large music product store in the Polo Park mall. In your store, you sell compact dises and cassettes featuring a wide variety of music: from heavy metal and country to classical and opera. Your clientele is as varied as your music.

You supervise 20 employees who work three different rotating shifts, so no one group of individuals works together all the time. Each shift, someone will choose the music to play over the store's sound system. There is no store policy on who should choose the music; the only directive you've given is that the employees should choose music from the promotional discs and cassettes that have been sent to your company for in-store promotional play.

The fact that your employees have varying musical tastes has been a positive - up until recently. Several employees have complained to you about the music that has been picked for playing in the store. Some who prefer heavy metal music complain that country and easy-listening discs and tapes have more play.

One employee complained that every time he put on a classical piece, someone changed it to Elvis' music. One person has been criticized by several other employees for playing country singer Willy Nelson "all day long, if she can get away with it."

You realize that everyone cannot be pleased all the time; however, you also realize that conflict among employees can transfer into low morale and poor customer service. As well, you acknowledge to yourself that the music played in the store is not primarily for the enjoyment of the employees but for the sale and promotion of the music.

You cannot talk to all of your employees at a meeting because they work different hours; at no time are all of them in the store at the same time. You decide, therefore, to write an email about this situation to all the employees.

Write this email using the indirect strategy: consider your subject heading carefully; decide on a buffer and a transition; explain clearly the problem and your decision regarding the problem; and end on forward-looking goodwill note. As well, demonstrate the You-Attitude, and choose your words carefully so that the tone is one of respect and not one of blaming.

PART B

You are the manager of a tax consulting firm in your city. (Give it a name.) Realizing that the recent changes in the tax laws will cause many individual tax payers who fill out their own returns to make costly mistakes, you write a sales letter to increase your clients in the middle-income group.

The basic philosophy of your tax consulting service is client satisfaction through able assistance by capable, honest, and courteous tax consultants. By knowing the new tax laws and how they affect your clients, you can save them both time and money. You provide the clients with economical help in the preparation of their income tax returns, confidentiality, year-round income tax services, and audit assistance. Fees are based solely on the complexity of the return. The average fee last year was $200 for each tax return. Your fee entitles the client to assistance with tax estimates, audits, and tax questions.

Write the letter in block format.