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At Speedy Airlines, employees often talk about the work of Joel. Joel is an employee that paid for a passenger's ticket with his own money

At Speedy Airlines, employees often talk about the work of Joel. Joel is an employee that paid for a passenger's ticket with his own money to ensure that he would make it home in time for his daughter's birthday. Joel has become:

an organizational ceremony.

an organizational hero.

punctuated equilibrium.

a symbolic artifact.

a cognitive map.

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