At the end of 20x1, Mejorar Company implemented a low-cost strategy to improve its competitive position. Its objective was to become the low-cost producer in its industry. A Balanced Scorecard was developed to guide the company toward this objective. To lower costs, Mejorar undertook a number of improvement activities such as JIT production, total quality management, and activity-based management. Now, after two years of operation, the president of Mejorar wants some assessment of the achievements. To help provide this assessment, the following information on one product has been gathered: 20x1 20x3 Theoretical annual capacity 249,600 249,600 Actual production 208,000 234,000 Market size (in units sold) 1,300,000 1,300,000 Production hours available (40 workers). 104,000 104,000 Very satisfied customers 83,200 117,000 Actual cost per unit $320 $256 Days of inventory 141 7 Number of defective units 12,480 7,020 Total worker suggestions 120 320 Hours of training 260 1,040 Selling price per unit. $200 $200 Number of new customers 5,200 25,740