AT&T and the Workforce of Tomorrow Case Study Analysis

AT&T Case Study: Available in the HBR Coursepack

Assignment Questions

$1.$ What are the strengths & weaknesses of AT&T$$s program? Bullet points are acceptable. Be thorough.

$2.$ What would be the top compliment and complaint you would have about the model if you were analyzing it

from the perspective of each of the roles below $($e$.$g$.,$ look at the AT&T model through the lens of AT&T$$s

CEO and response, then as the L&D Officer, etc.$).$

Role Compliment Concerns$/$Complaints

Chief Executive Officer

Learning & Development Officer

Front$-$line manager of $20$ hourly

workers

Older middle$-$skilled, moderate

performer front$-$line worker

Single mom of two small

children and no free time,

frontline worker, high$-$potential,

star performer