AutoSave .orr t3] [E] '9 v G [a ~72 Process-lmprovement-Plan Template Compati lity Mode Home Insert Draw Design Layout References Mailings Review View 9 Tell me 13 Share Geomments . A c - t t [an v [g Times New... " 12 V A A A3 " A0 :: V i: V '7. " AaBchDdEa AaBchDdEe AmchDdE \"8chde AaBchD > k!) g paste $ B I g v ab x2 x2 Headingi Heading: Headings Na Spacing Title Styles Dictate Editor Pane INTRODUCTION lI'he process improvement plan is a component of the Project Management Plan. The purpose of the process improvement plan is to document how the project team will analyze various processes, determine where improvements can be made, and implement improvement measures. Like a large part of project management methodology, process improvement is an iterative process that is performed throughout the project's lifetime. PROCESS BOUNDARIES Process boundaries must be identied as part of the process improvement plan. This establishes where each process begins and ends as well as What the process inputs and outputs are. Additionally, there must be accountability for each process with a process owner assigned who is responsible for overseeing process improvement measures. Boundaries are important to ensure that the work being done to improve the process falls within the boundaries and not outside of the process which would result in extraneous work with no impact on the process. PROCESS CONFIGURATION Process conguration is an illustrated and/or graphical depiction of the project's processes. By presenting the process congurations in this manner, the project team has the abihtyto visualize the processes which can be helpful in facilitating analysis, identifying area where the processes are weak, and determining ways the processes may be improved throughout the project. It is important to note that like all other project documentation, as changes are made to the processes, the congurations must be updated. PROCESS METRICS Metrics are an extremely important part of process improvement and project quality. A metric is a measure or measures which allow the project team to assess various performance parameters of a given process. These measures allow the team to continuously monitor, measure, and track a process's performance ingrderutq determine the efciency and effectiveness of the process. The team must ensure that metrics are based on the project or customer requirements to ensure project quality. The metrics must also be based on what comprises an acceptable measurement as well as control limits within which acceptable measurements may fall. Page 3 of 4 482 words 3 English (United States) Focus E E5 _ V + 140% AutoSave OFF A A ? CG ... Process-Improvement-Plan Template - Compatibility Mode Home Insert Draw Design Layout References Mailings Review View ? Tell me Share Comments Times New... v 12 A A Aa Ap AaBbCcDdEe AaBbCcDdEe AaBbCcDdE AaBbCcDdEe AaBbCcDdEe AaBbCCD Paste BIUvab X X A LA Heading 1 Heading 2 Heading 3 Normal No Spacing Title Styles Dictate Editor Pane PROCESS METRICS Metrics are an extremely important part of process improvement and project quality. A metric is a measure or measures which allow the project team to assess various performance parameters of a given process. These measures allow the team to continuously monitor, measure, and track a process's performance in order to determine the efficiency and effectiveness of the process. The team must ensure that metrics are based on the project or customer requirements to ensure project quality. The metrics must also be based on what comprises an acceptable measurement as well as control limits within which acceptable measurements may fall. TARGETS FOR IMPROVED PERFORMANCE In order to effectively improve a process a project team needs a thorough understanding of where there processes currently are, as well as where they want to be at the end of the project. While processes may fall within the acceptable control limits, building quality management into the project plan requires continuous improvement throughout the project's duration. To drive this cycle of continuous improvement, the project team needs to establish targets for each specific metric. These targets should be specific, measurable, and achievable. N SPONSOR ACCEPTANCE Approved by the Project Sponsor: Page 3 of 4 482 words X English (United States) Focus E + 140%