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? ( b l a n k ) ? ? i s t h e c o n c e p t o f e

?(blank)??istheconceptofengagementandconversationswithcustomers,potentialcustomers,andcritics.
Question 7Select one:
a.
e-commerce
b.
conversational commerce
c.
social media
d.
electronic business models
e.
marketspace

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