B Question-1 Non profit making organisations does not have the profit motive so they cannot measure the performance based on profit. A public health centre in Oman is planning to set a scheme to improve the efficiency and effectiveness of Government health services. There are multiple factors which can measure this but the health cente has kept "Quality of care provided" to measure the performance which has the following features: 1. Health centres addherance to appointment time 2. To contact the health centre and make an appointment withot any difficulty by the patients. Required: a) Evaluate and distingwish between the concept of efficiency and effectiveness in in context to the public sector like Health service organisations. Marks b) What could be the quantitative (numerical/in numbers) measure used by the health centre to identify the effective level of achievement of the two features listed above to measure "Quality of care provided"? 4 Marks 6