Back to AssignmentAttempts Average no score out of $4/47.$ Operational Planning$1.$Types of Operational Plans$2.$Contingency PlanningSTEP: $1$ of $2$Operational PlanningDerived from tactical plans, operational plans are developed to achieve operational goals. This is where the rubber meets the road. All the goal setting and planning that has taken place at higher levels can be ineffective without sound operational plans.Operational plans can be classified in two ways:Standing plans are developed to carry out activities that the organization needs to perform repeatedly.Single$-$use plans are developed to address situations that probably will not occur again.Standing PlansSingle$-$Use PlansTypes of standing plans include the following:A policy states how the organization will respond to a given situation. As an example, a public library might have a policy to acquire every book that wins a major literary award.A standard operating procedure $($SOP$)$ outlines the steps to be followed under certain circumstances. For example, the library might have an SOP that addresses how donated books are evaluated and processed.Rules and regulations describe exactly how specific activities must be carried out. For instance, the library might have a rule that requires librarians to maintain a wait list for patrons who wish to check out a popular book.Select the term that best complete the following sentence.An operational plan designed for activities employees will probably not need to perform again is a plan.Match each example with the type of operational plan it illustrates.DescriptionPolicyStandard operating procedure $($SOP$)$Rule$/$RegulationProgramProjectA statement defining how the company handles customer complaintsA list of the steps a supervisor should follow when an employee calls in sickA requirement that unhappy customers never be given cash refundsA single$-$use plan outlining the many activities involved in implementing a new technology throughout the organizationA single$-$use plan to update the employee handbook as one of many activities that will occur during the acquisition of another companyTOTAL SCORE: $0/4$Grade Step $1($to complete this step and unlock the next step$)$Grade It NowSave & Continue Continue without saving