Balance Scorecard KPIs Rationale

Financial Investing, Net Profit, and annual growth The company has shown that they are in good standing financially, especially after selling their fleet, and have given the company a chance to continue growing financially.

Internal Process Quality, and good organization The quality of the company and organization is allowing the company to continue to strengthen their internal operations.

Customer$/$Market Customer Satisfaction, Market Share How well the company has been meeting the customer$$s needs, and where they are currently standing within the market.

Training and Growth Employee Satisfaction, and in house training Implementing in house training programs so team is full of experts and making sure the employees are being taken care of$.$