Based on the as-is model for an auto insurance claim process, please identify the redesign elements.

Customer Customer service representative Policy valid? no O Receive claim Inform customer yes Customer service representative Record claim in system Insurance Company Claim Handling department Offer claim settlement Incident is covered? claim is accepted? yes Authorize on yes Perform Analyze claim assessment + + Schedule site investigation payment -O close claim Claim Handling department no Arrange repair Inform customer Inform customerCustomer ser Record claim in system Insurance Company Claim Handling department Offer claim settlement Incident is covered? claim is accepted? yes Perform Schedule Analyze claim Authorize on yes site investigation assessment + payment O close claim Claim Handling department 2 no Arrange repair Inform customer Inform customer payment details . . . . .. ....................." damage information Repair shop