Question
Based on the case below, WRITE a persuasive claim letter to the manufacturer, PH Malaysia Sdn. Bhd. Refer to the writing guide in persuasive claim.
Based on the case below, WRITE a persuasive claim letter to the manufacturer,
PH Malaysia Sdn. Bhd. Refer to the writing guide in persuasive claim. You are the Purchasing Director for a trading company, MNG Sdn Bhd. Your company supplies IT hardware to many SMEs in Malaysia. Lately, you received many complaints from your customers and some have returned PH525 printer toners that you supplied. You have spoken to your customers to investigate problems with the toners. Based on the feedback received, many complaints that all PH525 toners have extreme leakage of toner powder in every print. Subsequently, you have sent some technicians to check and verify the problems at customers office. Upon checking the returned toners, you found that all toners were from manufacturing batch numbers between 22334455 and 22334477. The purchase was between January 2021 to March 2021 from PH Malaysia. Your total lost of returned goods were about 2500 units causing you to lose approximately RM250,000.
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