Based on the scenario below, what type of strategy does this company use: Jamal's Coffee Shop has recently been awarded a Yelp! award for Best New Coffee Shop. When interviewed, Jamal stated My employees are the key to my success. My loyal team work hard to create value for our customers." Jamal's employee Maria said, "Jamal did a great job of creating an efficient organization where we all know what to do. He is kind and publicly rewards employees when they do well. We start everyday with reading the create comments about each other from Yelp!." Group of answer choices Service Profit Chain Art of War Lean Management