Based on your own personal experience or on the results of an Internet search identify a process design or Lean Six Sigma success story.

• Describe what happened. How did the key decision-makers use process design or Lean Six Sigma tools to achieve success that is, improve value and decrease costs?
• Identify the specific events, decisions, or investments they made in order to leverage operations (or Lean Six Sigma) as a competitive weapon.

Now, based on your own personal experience or on the results of an Internet search identify a process design or Lean Six Sigma "horror" story.

• Describe what happened. More importantly, describe what went wrong.
• Assess how key decision-makers failed to appropriately use process design or Lean Six Sigma tools.
• As a consultant to the company, how would you help them "fix" the implementation process to achieve success next time? What specific events, decisions, or investments would you promote to help them leverage operations (orLean Six Sigma) to improve value and reduce costs?