Based onlyour review of the customer satisfaction notes select a facility type, i$.$e$,$ Ambulatory Care Center, Nursing Home, Physician Office, Managed Long Term Care or Hospital. Develop a $10$ question customer satisfaction survey including the questions and gradient scale. Document a hypothetical sample size, response rate and overall score. What opportunities for improvement did you identify and what plan for follow$-$up would you recommend? Be as specific as possible and be creative.