Question
Baxter, Inc., produces cell phone equipment. Sylvia Bentley, Baxter's president, implemented a quality-improvement program that has now been in operation for 2 years. The cost
Baxter, Inc., produces cell phone equipment. Sylvia Bentley, Baxter's president, implemented a quality-improvement program that has now been in operation for 2 years. The cost report shown here has recently been issued.
Semi-Annual COQ Report, Baxter, Inc. (in thousands) | ||||
| 6/30/2016 | 12/31/2016 | 6/30/2017 | 12/31/2017 |
Prevention costs | ||||
Machine maintenance | $420 | $420 | $350 | $230 |
Supplier training | 12 | 94 | 47 | 37 |
Design reviews | 50 | 210 | 197 | 196 |
Total prevention costs | 482 | 724 | 594 | 463 |
Appraisal costs | ||||
Incoming inspections | 113 | 130 | 81 | 62 |
Final testing | 338 | 338 | 288 | 198 |
Total appraisal costs | 451 | 468 | 369 | 260 |
Internal failure costs | ||||
Rework | 234 | 210 | 170 | 114 |
Scrap | 132 | 113 | 72 | 61 |
Total internal failure costs | 366 | 323 | 242 | 175 |
External failure costs | ||||
Warranty repairs | 182 | 90 | 77 | 64 |
Customer returns | 571 | 540 | 269 | 186 |
Total external failure costs | 753 | 630 | 346 | 250 |
Total quality costs | $2,052 | $2,145 | $1,551 | $1,148 |
Total revenues | $8,340 | $9,060 | $9,250 | $8,910 |
Requirement 1. For each period, calculate the ratio of each COQ category to revenues and to total quality costs.
Begin by calculating the ratio of each COQ category to revenues and to total quality costs for
6/30/2016,
then
12/31/2016.
(Round your answers to the nearest whole percentage. Total quality costs as a percentage of revenues may not match the sum of each category's percentage due to rounding.)
| 6/30/2016 (in thousands) | ||||
| % of | % of total | |||
| Actual | revenues | quality costs | ||
Prevention costs | |||||
Machine maintenance | $420 | ||||
Supplier training | 12 | ||||
Design reviews | 50 | ||||
Total prevention costs | 482 |
| % |
| % |
Appraisal costs | |||||
Incoming inspections | 113 | ||||
Final testing | 338 | ||||
Total appraisal costs | 451 |
| % |
| % |
Internal failure costs | |||||
Rework | 234 | ||||
Scrap | 132 | ||||
Total internal failure costs | 366 |
| % |
| % |
External failure costs | |||||
Warranty repairs | 182 | ||||
Customer returns | 571 | ||||
Total external failure costs | 753 |
| % |
| % |
Total quality costs | $2,052 |
| % |
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