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Baxter, Inc., produces cell phone equipment. Sylvia Bentley, Baxter's president, implemented a quality-improvement program that has now been in operation for 2 years. The cost

Baxter, Inc., produces cell phone equipment. Sylvia Bentley, Baxter's president, implemented a quality-improvement program that has now been in operation for 2 years. The cost report shown here has recently been issued.

Semi-Annual COQ Report, Baxter, Inc. (in thousands)

6/30/2016

12/31/2016

6/30/2017

12/31/2017

Prevention costs

Machine maintenance

$420

$420

$350

$230

Supplier training

12

94

47

37

Design reviews

50

210

197

196

Total prevention costs

482

724

594

463

Appraisal costs

Incoming inspections

113

130

81

62

Final testing

338

338

288

198

Total appraisal costs

451

468

369

260

Internal failure costs

Rework

234

210

170

114

Scrap

132

113

72

61

Total internal failure costs

366

323

242

175

External failure costs

Warranty repairs

182

90

77

64

Customer returns

571

540

269

186

Total external failure costs

753

630

346

250

Total quality costs

$2,052

$2,145

$1,551

$1,148

Total revenues

$8,340

$9,060

$9,250

$8,910

Requirement 1. For each period, calculate the ratio of each COQ category to revenues and to total quality costs.

Begin by calculating the ratio of each COQ category to revenues and to total quality costs for

6/30/2016,

then

12/31/2016.

(Round your answers to the nearest whole percentage. Total quality costs as a percentage of revenues may not match the sum of each category's percentage due to rounding.)

6/30/2016 (in thousands)

% of

% of total

Actual

revenues

quality costs

Prevention costs

Machine maintenance

$420

Supplier training

12

Design reviews

50

Total prevention costs

482

%

%

Appraisal costs

Incoming inspections

113

Final testing

338

Total appraisal costs

451

%

%

Internal failure costs

Rework

234

Scrap

132

Total internal failure costs

366

%

%

External failure costs

Warranty repairs

182

Customer returns

571

Total external failure costs

753

%

%

Total quality costs

$2,052

%

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