Bayre, Whyte and Rarebit $($BW&R$)$ are a legal practice who specialise in Domestic Conveyancing $($arranging mortgages for domestic dwellings$).$ The company have a Administration Center which handles all conveyancing business using standard process. The Management Team have embraced Lean Management concepts which include splitting staff into autonomous work cells.

As the center takes on additional work, efficiency has dropped. Upon investigation the following problems were discovered:

With the increased workload tasks get overlooked in many cases until an irate customer phones up to complain

the Lead Time to the customer has increased dramatically

This worries Management as there are more than enough people in the process to handle all the work well within the original Lead Times.

According to the BOK which technique would be most effective in reducing the above problems?

Select one:

a$.$ The Management Team teach the process workers about Kanban Boards and encourage them to set WIP limits on some of the columns

b$.$ The Management Team create High Level Kanban Boards and use these to control the process

c$.$ The Management Team set work quotas for each work cell in the process with a time limit to complete

d$.$ The Management Team teach the process workers about Kanban Boards however WIP limits should not be used

e$.$ The Management Team should take on more full$-$time staff