BDC company will use balanced scorecard to evaluate planning and performance .customer satisfaction is the most important factor to consider, and the price and taste of food, and the safety of food are also imporant to increase customer satisfaction

BDC have typical diner food in north america and they offer different from food from different countries, so the customer base is huge

The majority of the customers come to the store more than once.

1.identify 3 performance indicators for Balanced Scorecard in order to measure customer satisfaction. Is that a direct or indirect method of measuring customer satisfaction, and how to collect the data

2.why customer satisfaction will effect the financial perspective in Balanced Scorecard.