BELLAIRE CLINICAL LABS, INC. Joe Mack, chief financial officer of Bellaire Clinical Labs, Inc., had not anticipated the surprise and concern expressed by Wilma Lands, the companys chief executive officer, during their initial meeting to begin the review of the 1998 financial results. With actual net profit slightly above planned profit, and actual net revenue almost $1 million above planned revenue, Mack had expected a more favorable reaction from the CEO. Instead, she responded by asking, Whats been going on? How did we manage to do a million dollars more business without generating significantly more profit? Dont we know how to manage our expenses? Mack readily acknowledged the relevance of Landss questions but stated he had just finished compiling