Benefits Realisation - Stakeholder Update

Complete the white boxes below taking into account the i stakeholders with an update on the progress of the benefits being realised. You can assume that your program is 75% completed and your program is behind time.

Reporting period:
	Benefit 1	Benefit 2
Benefit Owner:	Coles Supermarkets/CEOSteven Cain and board of directors of physical stores and their online channel.	Cole's Managers of retails and Online Shop
Benefit Description:	More foot traffic at the point of sale means more opportunity for sales and customer engagement, which leads to higher revenues for the company and the achievement of the organization's goals. The more people who visit Coles online store, more leads that Coles will have, the number of visitors in the website becomes the number of opportunities that the business has to make a good impression, generating qualified leads, share their brand and build relationships.	The second benefit will be the impact it will have on the company, as higher income will allow Coles to provide benefits to its employees, resulting in a positive work environment in which employees and top management can use their benefits to promote benefits for its partners, employees, and stakeholders
Benefit Measures -explain if changes are required or not to how the benefits are measured PC2.4 Periodically review, confirm and update benefits measurement approach and benefits delivery approach	To calculate the benefits, some method adjustments are required; the project has been completed 75 percent of the way and is 5 percent behind schedule, according to the estimated execution schedule; however, the objectives have been met as expected, thanks to prior planning that helps reduce unforeseen events that affect benefit delivery; at the end of the project, we will be able to deliver it on time with the appropriate method adjustments.	The Coles method measures their benefits is good, but in order to enable departmental analysis, the data should be gathered in reports so that it can be better used in the future to direct Coles' course. As a result, every four weeks a report must be created and approved that provides a global overview of customer experience indicator updates.
Internal program changes impacting benefit: Explain at least one change that has occurred in the program that has had an impact on each benefit. PC1.4 Monitor and evaluate internal and external program contexts for circumstances that may require changes to the expected benefits
External program changes impacting benefit: Explain at least one external event that has occurred in the program that has had an impact on each benefit. PC1.4 Monitor and evaluate internal and external program contexts for circumstances that may require changes to the expected benefits	As a change has been included an analysis and report with interesting statistics, demonstrating COVID 19's long-term impact on online and offline buying patterns and consumer expectations and expectations of online and physical customer traffic due to the variables of the pandemic. As a result, the project will be scrutinised extensively externally in a variety of situations in order to detect situations, a set of events that may require benefits that are expected to be received will be adjusted accordingly to the situation	The mandatory quarantine to prevent the spread of the disease has generated a rebound in demand for the online channel. Users prefer to order online rather than risk their health by making face-to-face purchases. As change it has been decided to invest more resources in online marketing technologies, further focus the team's efforts on first developing. As a consequence, the project will be inspected externally widely in a multitude of circumstances in order to spot potential problems, a series of events that may necessitate the use of benefits that are anticipated to arrive will be tweaked according to the circumstances.
Progress Measurement:
Achievement to date: Explain what has been done in the program to achieve the benefit to this date. PC3.1 Assess deliverables from constituent projects in accordance with the benefits measurement approach PC3.2 Measure and report progress toward delivery of expected benefits with pertinent stakeholders PE - use evaluation skills to measure and assess program benefits performance	It was carried out an installation of a plug-and-play Kepler-type sensing device was completed in minutes, not hours, with no interruption to store operations. This retail solution has provided accurate data on customer traffic and behaviour that is sent over an internal 4G connection directly to your dashboard in real time.
Variance: Explain at least one variance that has occurred in the program and the impact that has had on achieving the original benefit. PC3.5 Address variances in delivery of expected benefits PE - use evaluation skills to measure and assess program benefits performance	One variance that have occurred is that the benefits system of increasing traffic on the sales floor must be adapted to the variants of the pandemic, such as sanitized entrances, counters and shelves. Retail stores, has shown a statistically significant variance on customer satisfaction during the pandemic, while social distancing and shopping hours have affected online and face-to-face consumption patterns at the point of sale. This has resulted in delays due to the application of the new variations resulting from the pandemic.
Benefit Delivery Approach Explain if changes are required or not to benefits delivery approach eg. will it take long to realise the benefit, etc. PC2.4 Periodically review, confirm and updatebenefits measurement approach and benefits delivery approach PC3.3 Evaluate and communicate benefits against forecast projects delivery plan	It is required that the information systems and their application be adapted to the constant regulatory changes resulting from the pandemic and its derived actions. The benefits of the Project were expected to be delivered at the end of the fiscal year, however, it has been decided to add three more months in response to some delays, for the delivery approach of benefits.

Question 3:

Document the lessons learned from the program and present them as a one-page report for stakeholders. You need to include the names and position titles of the stakeholders at the top or your report.

PC3.4 Assess and record lessons learned throughout projects and communicate to pertinent stakeholders

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