Bentong Farms Berhad, owner of several organic farms was looking for a delivery agent for the whole of the Klang Valley region and has appointed Fresh Delivery as its agent. You have just been appointed the operations director of Fresh Delivery, a company handling deliveries of fresh farm produce. You are due to meet the managing director of Bentong Farms Berhad to explain your duties as their appointed delivery agent. Prepare the explanation for the meeting.