Beverly is the night manager at a motel near an interstate highway. In the wee hours of the morning, a tour bus breaks down and she is inundated with more than $50$ unexpected guests. Rather than go into panic mode, however, she marshals the help of one other person on duty and speeds the tour group through check$-$in$,$ placing them all in rooms in less than an hour's time. Although it took some effort, the whole process went relatively smoothly for Beverly because she has checked in countless guests over the years. Handling the unexpected influx of guests involved a series of decisions for her.

nonintuitive

programmed

rational

nonprogrammed

intuitive