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Bowser and Wario is a chain of hardware stores (like Bunnings). They are a retailer and importer. They have both and online and brick and

Bowser and Wario is a chain of hardware stores (like Bunnings). They are a retailer and importer. They have both and online and brick and mortars business. The senior management team has identified the strategic priorities for the business as on-time delivery and product quality for their online business. (i) For each of the strategic priorities, suggest three performance measures (Hint: use the three qualitative BSC quadrants to help you with the design). (6 marks) (ii) Will the achievement of these performance measures achieve high profitability? Explain. (4 marks)

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