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Brigham Young University Professor Scott Sampson offers a unified theory for services management which includes the following proposition(s): Answers: Customers supply little input into the
Brigham Young University Professor Scott Sampson offers a unified theory for services management which includes the following proposition(s): Answers: Customers supply little input into the production of services. Customers often provide unreliable inputs to service suppliers. Customers embrace technologies that improve the quality of the desired service. Customers rarely provide product specifications and process design without the invitation of the service provider
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