BSBCUS401 Assessment Booklet V2.0 Task 4

WALL STREET COLLEGE Assessment Task 4: ROLE PLAY TASK SUMMARY: This task is in two parts: Part A - You will present your report to the business manager in a role play with your assessor outlining your findings and recommendations from Assessment Task 3 and agree on future action. Part B - You must write a response to clients who provided feedback. RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS ASSESSMENT Person to play the role of the business manager (your assessor) Your report from Assessment Task 3 Word processing software such as Microsoft Word for preparing a response to customer. WHEN AND WHERE DO I COMPLETE THIS TASK? This task may be done in class (if applicable), or other suitable location. Your assessor will advise. Write in the due date as advised by your assessor: WHAT DO I NEED TO SUBMIT? Written response to client (Part B). WHAT HAPPENS IF I GET SOMETHING WRONG? If your assessor sees that you have not completed all parts of this assessment fully and correctly, they will give you feedback and discuss a time for you to redo or resubmit the task. INSTRUCTIONS: Part A- Present information to management and discuss options For this task you must meet with a manager of the business that you used in Assessment Task 3 to provide feedback on your findings, to discuss your recommendations and to agree on next steps to be taken. This may be an actual manager in the business, in which case you must record this session (ensure that your manager gives permission for you to do this). Alternatively, your assessor will role play the role of the business manager. You must give your report to the business manager (or your assessor) before the presentation so that they have time to read it. During the presentation you must: Discuss all parts of your report - making sure that you remain relevant and constructive: - The priorities you identified for the business - Method of obtaining feedback - Main messages learnt from feedback - Recommendations for improvement including costings Agree on any recommendations that are to be proceeded with Agree on a plan for implementation, including resolving customer service difficulties and complaints - what will be the priorities, time scales and budget? Agree on a strategy to report changes to staff, customers and other stakeholders? Version Control @ WSC V1.0 SEPT 2047 Page 40 of 41 Next Review SEPT 2018 WARNING - Uncontrolled when Printed