BSBLDR411

Demonstrate leadership in the workplace

Assessment Task 2 - Performance and Skills

Part B Align behaviour with organisational values

Scenario: Staff shortage

In your ward, one of the volunteers has not been able to come to work because they have been ill. Another team member is also on approved leave. However, this means that rest of the staff have been having difficulty getting through morning routines and with conducting enrichment activities. This has caused some of the residents to become agitated and for one family to make a complaint in writing to you. You call a meeting with the staff to address the issues and to come up with a plan.

Use this agenda template below to help you organise your presentation.

Meeting Agenda
Purpose, Objectives and Elements of Meeting:
Attendees:
Date and Time:
Venue:
Agenda Items:	Person Responsible	Time
List of Attachments:

Answer the accompanying questions:

Team Performance Plan
Team / Department:
Manager
Date
Performance plan goal
Performance issues
Organisational values and standards that need to be met
Objectives for Team Improvement
Objective (identify 3 (three) objectives)	Target / KPIs (one per objective)
1.
2.
3.
Role reassignment for Morning routine
Team role descriptions Leaders contribution
Review and Assessment Methods
How will you track the plan's implementation / team's progress?
Additional Support
Additional support as agreed on in the meeting
Expected outcome
Leader's expectations on the outcomes

Action Plan for Implementation
Action / Task (identify 3 actions)	Responsibility	Deadline	Resources needed
1.
2.
3.

Outcome If Goals/ Objectives Are Not Achieved
What will be the consequences if the team does not meet the standards set by the performance plan?

Identify and analyse two (2) risks associated with implementing the action plan included in the performance plan for the team. Determine a risk treatment strategy. Establish if you should change /adjust the action plan for each risk. Use the template below.

Risk Description	Potential Impact	Likelihood of Risk	Risk Management Strategy
1.
2.

Part C Model Leadership Behaviour

Scenario: Individual performance

It has been a week since the new performance plan has been implemented. One of the team members has been stepping up with personal care in the morning, by coming early to work while the staff numbers are down. However, one team member has been coming in an hour late, despite agreeing to come early, and not phoning in to let the team know and not explaining why. This has caused the team to have conflict with each other and fall behind on the KPIs and meeting the customer service standards. This also seems to be out of character. This employee's background is Thai and their English is poor so communication is not good. However, they have been a punctual employee until now.

1. Based on the scenario above, write email to your manager about your team's meeting and resulting performance, highlighting the pros and cons of the last week and describing the short fall based on the scenario information. Reflect on your own performance and its relevance to organisational standards and values.

Email
To:
Cc:
Subject:

2. Your management has asked you to conduct a performance review with the team member who is late, identifying any issues and to adjust their individual performance plan and KPI. Prepare for a performance management meeting where you will:

• Discuss the issues that are apparent in the scenario
• Discuss the issues and the conflict that is arising in the team
• Complete the management plan with input from the employee

Use the template below to prepare for the meeting leaving blank the section where the employee needs to contribute and respond.

Performance Management Plan
Employee name
Role and department
Manager's name
Role and Department
Item	Discussion	Action points
Leader's Summary of Performance Issues
Employee response / identification of support needs
Identify three (3) new performance objectives (actions)
Identify a Learning and Development plan for one performance issue
Set a date for next review

3. Answer this action plan

Action Plan for Implementation
Action / Task (identify 2actions)	Responsibility	Deadline	Resources needed
1.
2.
3.

4. Write email to your manager and to the team member outlining the action plan for improvements and discussing how to improve the team and individual performance. You need to judge which information to include if there is anything that is confidential.

Memo
To:
Cc:
Subject:

5. Reflect on your leadership based on how you managed the team and the team member, along with the feedback received.Answer the following questions:

• Have you demonstrated the qualities required for positive management performance? What did you do well? What could you improve?
• Did your performance as Team Leader contributed to upholding organisational values? How? Provide an example.
• How did you comply with organisational standards and values? Provide an example
• Did your behaviour and performance as Team Leader contributed to the integrity and credibility of the organisation? How? Provide an example

6. Summarise your reflection in the box below.