BSBLDR601 Lead and manage organisational change

CaseStudy

CaseStudyD-Restructuring

You are the owner of a small company that provides cleaning services for local bed and breakfastaccommodations. You currently have five cleaners working for you, and you have found recentlythat your time is being consumed by the management of your personnel rather than the needs ofthebusiness.

To rectify this problem, you have recently appointed a new team manager that will take care of theday-to-day running of the company and the care of your five personnel. The appointment will allowyour company to become more competitive and continue to function more practically, freeing upmore timeforyoutomanage the financialandoperational sidesofthebusiness.

CaseStudyE-Communicationissues

Yourcompanyhasreleasedthelatestkeyobjectiveforstaff:

• Toimprovecommunicationbetweenemployees.

You are a team leader and you have found that your work team is not communicating well togetherthrough an operational change. A new system has been utilised to monitor traffic on your socialmediapagesandrequiresthe teamtoworktogetherto ensureimportantinformationiscaptured.

Youhaveidentifiedthreemembersoftheteamwhoarenotengagingwiththeothers:

• Anna does not communicate with the rest of the team; she expects the others to know whatsheis doing, andsheoftenfails to updatetheothersonher progress
• Adam is reluctant to speak to others and keeps himself to himself. He has good technicalknowledge thatcouldhelpothersbutoftenfails toshare thiswithhisteam
• Clara is seen as being unfriendly and a little unapproachable; she does not make eye contactwith others, and often keeps her head down when she is working. She only speaks when sheisspoken toandneveroffers tohelpothers.

CaseStudyF-Changerequirements

You are the manager of a hotel that currently employs 20 team members. To increase revenue, yoursenior management team had initially released a plan to refurbish a large room at the back of thehotelandstartofferingtheopportunity forcompaniestoholdcorporateevents.

Your current hospitality team members are fully trained to work in the restaurant, and the bar andyouwere intheprocessofarrangingtrainingfortheexistingstafftowork inthenewfunctionroom.

However, due to financial constraints, the senior management team has now decided that they canafford to retain and train only 15 members of the team, and you must take action to make the otherfiveredundant.

Activity2B

Lead a mind-mapping session to develop a communication plan or an educationplanfor oneofthefollowingworktaskscenarios:

• Aplantoincreaseemployeecommunicationacrossyourorganisation
• Arrangetrainingforallteammemberstodealwithoperationalchange
• Arelevantworkplacescenarioforyourindustry.

Activity2C

Referto CaseStudyD-Restructuring

Taking on the role of the owner of the company, you will need to arrange anupdateonthenewproceduresfor thestaffmembers.

Writeashortsummaryofhowyouwillimplementandmanagethistask.Yoursummarymust coverthefollowing points:

• Theintroductionofthenew teammanager
• Howtheday-to-dayprocedureswillchange
• How you will monitor and update the staff members.

Activity3A

RefertoCaseStudyE-Communicationissues

Readthecasestudyandimplementareportthatspecifiesthecommunicationissuesandwhatneeds toberesolvedtomeet thecompanyobjective.

Inyourreport,youmustidentify:

• Thenumberofissues
• Whoisinvolved
• Whattheissues are
• Howthisimpactsthecompanyobjective.

You can implement this in the space below or on separate paper, which must beattachedtoyourworkbook.

Activity3B

RefertoCaseStudyE-Communicationissues

You have found that the three members of staff are not complying with thesuggestionsyouhavealreadymadetoimprovethecommunicationintheteam.They are continuing to work-individually and are not coming together to helpmeettheorganisational objective.

Outline, three different reasons you could identify why theteam is not communicating with each other and then explain how you canrespondtotheissuestoensureyourteamismeetingthecompanyobjective.

Activity3C

RefertoCaseStudyF-Changerequirements

Explaininyourownwordshow youwillmodifythetwochangerequirementstomeetthecompanyobjectives.

Thismustinclude:

• Arrangingtrainingfor15membersoftheteamtoworkinthenewcorporateroom
• Explaininghowyouwillselectfivemembersoftheteamforredundancy.