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Budgeted Cost CCS Service Category Help desk Cost Driver Budgeted Driver Cost Quantity Number of calls $132,620 3,800 Network center Number of devices monitored
Budgeted Cost CCS Service Category Help desk Cost Driver Budgeted Driver Cost Quantity Number of calls $132,620 3,800 Network center Number of devices monitored 504,450 8,550 Electronic mail Number of user accounts 58,050 6,450 Handheld technology support Number of handheld devices issued 115,200 8,000 One of the profit centers for Middler Corporation is the Communication Systems (COMM) sector. Assume the following information for the COMM sector: The sector has 2,000 employees, of whom 60% are office employees. Almost all office employees (90%) have a computer on the network. 90 percent of the employees with a computer also have an e-mail account. The average number of help desk calls for October was 1 calls per individual with a computer. There are 310 additional printers, servers, and peripherals on the network beyond the personal computers. All the nonoffice employees have been issued a handheld device. a. Determine the service allocation rate for the four CCS service categories for October. Round your answers to two decimal places. CCS Service Category Help desk Network center Electronic mail Handheld technology support Service Allocation Rate b. Determine the allocations to the COMM sector for the four CCS service categories for October. October allestion to the COMM cortor
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