Business Communications

A. TRUE OR FALSE 1. You can likely reduce your revision time by talking to your audience during your planning phasc. 2. Brainstorming is a method of writing down all your ideas without judging them. 3. When the number and sequence of items is exact and meaningful, hyphens should be used to list them. 4. When reader benefits are difficult to identify, one should keep in mind the feelings and values of the audience and focus on the obvious features of your product or policy. 5. When you have to give bad news, using a straightforward negative can build credibility. 6. When the reader must meet a requirement to get a benefit, maximize positive emphasis by mentioning the benefit first. 7. You-attitude emphasizes what you, the writer, want to communicate. B. MULTIPLE CHOICE-CHOOSE THE BEST ANSWER FROM THOSE LISTED 8. Which of the following actions is involved in editing? A. Focusing on the mechanics of the document. B. Focusing on the meaning of the document. C. Asking a peer to read the document along with you for surface-level errors. D. Making notes and creating outlines. I 9. Approximately what percentage of the total time spent producing a document should be devoted to planning and organizing? A. One-third B. One-tenth C. One-half D. Two-thirds 10. Which planning method would likely be MOST effective for an oral presentation with visuals? A. Formal outline B. Storyboard C. Freewriting D. List of headings 11. In the PAIBOC questions for analysis, "P" refers to: A. promotional offers of the organization obtainable through the presentation. B. policies of the organization for which you are writing the document. C. purposes for writing, or for creating slides or screens. D. practices to be carried out while creating the slides or screens. 12. Which of the following should be practiced while creating a list? A. Beginning each item on the list with different parts of speech B. Use of spaces to align items vertically on the right hand side C. Use of numbered lists when the sequence of items is approximate D. Use of parallelism 13. Reader benefits are benefits or advantages the reader receives when: A. reading your policies. B. developing your products. C. using your services. D. generating your ideas. 14. Which of the following does creating you-attitude involve? A. Focusing on what the writer is doing B. Making deliberate choices in features that influence your audience to pay attention to and act on your message C. Choosing similar layouts, content, language, and organization for every message D. Using "T" in a job application letter 15. "We have decided to extend our service to you by remaining open until midnight on New Year's Eve". Which of the following options correctly evaluates the sentence AND explains the reason for the evaluation? A. Good you attitude because it stresses reader benefits B. Lacks you-attitude because it focuses on what the writer is doing C. Good you attitude because it contains the word "you" D. Lacks you-attitude because the "service" referred to is not specified A. TRUE OR FALSE 1. You can likely reduce your revision time by talking to your audience during your planning phasc. 2. Brainstorming is a method of writing down all your ideas without judging them. 3. When the number and sequence of items is exact and meaningful, hyphens should be used to list them. 4. When reader benefits are difficult to identify, one should keep in mind the feelings and values of the audience and focus on the obvious features of your product or policy. 5. When you have to give bad news, using a straightforward negative can build credibility. 6. When the reader must meet a requirement to get a benefit, maximize positive emphasis by mentioning the benefit first. 7. You-attitude emphasizes what you, the writer, want to communicate. B. MULTIPLE CHOICE-CHOOSE THE BEST ANSWER FROM THOSE LISTED 8. Which of the following actions is involved in editing? A. Focusing on the mechanics of the document. B. Focusing on the meaning of the document. C. Asking a peer to read the document along with you for surface-level errors. D. Making notes and creating outlines. I 9. Approximately what percentage of the total time spent producing a document should be devoted to planning and organizing? A. One-third B. One-tenth C. One-half D. Two-thirds 10. Which planning method would likely be MOST effective for an oral presentation with visuals? A. Formal outline B. Storyboard C. Freewriting D. List of headings 11. In the PAIBOC questions for analysis, "P" refers to: A. promotional offers of the organization obtainable through the presentation. B. policies of the organization for which you are writing the document. C. purposes for writing, or for creating slides or screens. D. practices to be carried out while creating the slides or screens. 12. Which of the following should be practiced while creating a list? A. Beginning each item on the list with different parts of speech B. Use of spaces to align items vertically on the right hand side C. Use of numbered lists when the sequence of items is approximate D. Use of parallelism 13. Reader benefits are benefits or advantages the reader receives when: A. reading your policies. B. developing your products. C. using your services. D. generating your ideas. 14. Which of the following does creating you-attitude involve? A. Focusing on what the writer is doing B. Making deliberate choices in features that influence your audience to pay attention to and act on your message C. Choosing similar layouts, content, language, and organization for every message D. Using "T" in a job application letter 15. "We have decided to extend our service to you by remaining open until midnight on New Year's Eve". Which of the following options correctly evaluates the sentence AND explains the reason for the evaluation? A. Good you attitude because it stresses reader benefits B. Lacks you-attitude because it focuses on what the writer is doing C. Good you attitude because it contains the word "you" D. Lacks you-attitude because the "service" referred to is not specified