Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Business Process Management Develop the following process in Signavio. Submit the process models as pdf file. As a process analyst working for a financial institution,

image text in transcribed
Business Process Management Develop the following process in Signavio. Submit the process models as pdf file. As a process analyst working for a financial institution, you are engaged in a projectthat aims at improving the company's credit application process. The first step is to model the aseis process. You have interviewed a few representatives for three key roles participating in this process: customer service, corporate risk assessor and risk management. The relevant parts ofthe interview transcripts for each role are provided below. Customer service: \"After I receive a credit application from the customer, I check if the application is complete. If the application is incomplete, | send a request for clarication to the customer. Once I receive this clarification, | checkthe application again for completeness. When I assess the application as complete, l pass it on to a corporate risk assessor. I then prepare some further marketing material (e.g., a selection of investment options] forthe customer. Afterthat, i will eventually receive one of the following: a. A notification of approval from the corporate risk assessor, b. A notification of rejection from the corporate risk assessor, or c. A request for clarification from the risk manager. In case of (a), I send a credit approval together with the marketing material to the customer, afterwhich the process is finished for me. In case of (b), i send a credit rejection, after which the process is finished for me. In case of (c), I send a request for clarification to the customer. After receiving the clarification, I pass it on to the risk manager. I will then receive again one ofthe three documents listed above\". Corporate risk assessor: "When I receive a credit application from the customer service, | first check it. Afterwards, I send it to the risk manager, from whom I then receive either a notification of approval or a notification of rejection. In both cases, | forward the notification to the customer service, afterwhich the process is finished for me". Risk manager: "After receiving a credit application from the corporate risk assessor, I check it for completeness. If it is not complete, I send a request for clarification to the customer service. After the customer service responds with a clarification, I check the credit application again. Once an application successfully passes the completeness check, I assess its content. There are three possible outcomes of this assessment: I The credit application satisfies our criteria for approval. In this case, | send a notification ofapproval to the corporate risk assessor. Then Iformally authorize the credit in our IT systems, after which the process is finished for me. 0 The credit application does not satisfy our criteria for approval. In this case, | send a notification of rejection to the corporate risk assessor, after which the process is finished for me. - Some information in the application is unclear. In this case, I send a request for clarification to the customer service. After receiving the clarification, I assess the content ofthe credit applica ion once again. This leads to one of the three outcomes listed here" is (Ctrll

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Strategic Management

Authors: Richard L. Lynch

6th Edition

978-0273750925

More Books

Students also viewed these General Management questions

Question

Was the problem solved?

Answered: 1 week ago