business questions

You will first identify and define a consumer friction point for Coles Supermarket , then research potential solutions, and finally give an executive-level presentation of a consumer analytics strategy which solves for the identified consumer friction point. In this assessment you will first critically review and evaluate the published academic literature, white papers or case studies from a range of relevant industries and organisations in order to provide a review of DSA methods/ techniques and tools. This literature review will then serve as the basis for a report that recommends methods/techniques and tools that could provide solution to the friction point . In this report you will also explain and justify your recommendation(s) and the probable impact of the solution.

Evaluate and analyse the selected resources and discuss the different aspects such as types of data used, DSA methods/techniques, tools, industry sectors, outcomes delivered, evaluation metrics, etc. 3. Possible solution and recommendation Elaborate how the consumer friction point or problem identified could be solved based on the analysis provided by the literature review of DSA methods/techniques and tools Discuss the scope of what could be covered and not covered Recommend and justify the DSA methods/techniques and tools relevant to your selected consumer friction point or problem 4. Conclusion Provide a summary Discuss the limitations and future plans 5. Reference Include all resources cited in the report

This case study was prepared for the National Black MBA Association, Inc. It was written solely for the purpose of the National Black MBA Association, Inc., Student Case Competition and is solely intended to serve as a basis for discussion rather than to illustrate effective or ineffective handling of business situations. This case study has been created for informational purposes only and should not be used or relied upon for any other purpose. By viewing the information contained in this case study you agree to use such information in connection with the National Black MBA Association, Inc., Student Case Competitions and for no other purposes. By participating in this Student Case Competition, you further agree and hereby assign FCA US LLC and its affiliates the right to use any proposals or ideas included as part of any submission you make without any limitation in terms of geography, time or content, which right includes the right to use, perform, exhibit, broadcast/transmit, distribute, duplicate, modify and transfer (to third parties) without any further conditions, and without any additional consideration. Copyright 2019 by the National Black MBA Association, Inc., Atlanta, GA. All rights reserved New Age: Vehicle Subscription Alternative 2019 NBMBAA Case Study 1 The Decision Gaby Washington just left the dealership after test driving a number of vehicles feeling both excited and a bit overwhelmed. Many changes had happened in the past three months, and she was on the precipice of making a decision about her first car. Having just graduated with her MBA, Gaby was looking forward to starting her new job as a financial auditor just outside of Houston next month. The job would mean travelling around the region to a number of local project sites and working with the local controllers. Up until this point, she never needed to own a vehicle. Like most of her friends, she used Uber and Lyft to get around the city and if she needed a vehicle for any real length of time, she booked one on Turo. However, she knew that with all that time on the road with her new job, it was time for a car. Her signing bonus would cover this significant investment but Gaby would only settle for a vehicle that lived up to her expectations. Ever since she was a little girl, she had always wanted to drive a Jeep Wrangler. Being in her new city, she loved the idea of riding around with the top down and heading to the beach in Galveston. Not to mention, she always enjoyed back country camping, which is something a Wrangler could help her further explore. At the same time, with all the time on the road for her job, she might want something with additional interior features like a Jeep Renegade or Compass. Then again, with the move into her new apartment in Midtown and weekend haunts to garage sales something with more hauling capacity like a Ram 1500 Truck also might be useful. It seemed like a no-win situation choosing just one vehicle and possibly compromising one capability for another. It was an overall tough decision but one that needed to be made in the next few weeks. While scheduling a test drive at the dealership was a great way to experience the different vehicles, and helped Gaby weigh the pros and cons of each, she had to turn her attention to financing options. Gaby, like most consumers, wanted to avoid haggling at the dealership and be prepared before returning to the dealer and sitting with the Finance & Insurance Manager1 . Given her degree, she thought understanding the numbers would be easy. Her first stop, as with most research these days, was the internet. Gaby pulled up the dealership website and began to read through the Finance and Leasing terms. Looking at the options for a Jeep Wrangler 1 The Finance & Insurance (F&I) Manager sells new and used car buyers financing and insurance programs. F&I managers also work with financial lenders to give fair interest rates to buyers and programs 2019 NBMBAA Case Study 2 Unlimited Sport 4x4 with an MSRP of $38,555 and a dealer advertised price of $34,470, Gaby read the following fine print2 : FINANCE $546/mo. Finance this vehicle with $3,855.50 DOWN at $546.05 for 72 months at 4.20% APR. TOTAL DUE AT SIGNING is $3,855.50. All tax, title, and vehicle registration fees are additional. Offer available to all customers with credit ratings over 750. Total monthly payments are $39,315.60. Not all applicants will qualify. Higher finance rates apply for applicants with lower credit ratings. On the surface, the lease payment seemed more attractive as it was more than $200 less per month. Both offers required the same amount down, and both were subject to the same credit qualification score of 750. Gaby admittedly had not looked at her credit score in a while and had no idea if she would actually qualify. After all, she was graduating with almost $30,000 in studentloan debt3 , and she had no other credit history to her name. She was curious about how much the rates would fluctuate if her credit rating were a lot lower4 . Obviously, there were many variables to think through and a lot to consider. It would be much easier for Gaby to continue with her current mode of transport and not buy a car. However, she knew that using a ride-hailing service and borrowing cars through a car-sharing platform would not give her the flexibility she now needed. Gaby decided to do some further research on alternatives to traditional car ownership. She remembered that she had recently learned that some companies had started selling car subscriptions. Would a program like that make sense for her situation? After a few clicks and a Google search, she came across a local-area dealer offering a subscription to a similar Jeep Wrangler Unlimited Sport 4x4. 2 As of 6/29/2019 from https://www.bayshorechryslerjeepdodge.net 3 https://www.businessinsider.com/average-american-millennial-net-worth-student-loan-debt-savings-habits-2019-6#but-the-average-american-millennial-is-alsocarrying-a-crippling-amount-of-student-loan-debt-14700-5 4 Average credit rating for 18-29 year olds: 652 - http://money.com/money/5112478/average-credit-score-by-age/ LEASE $337/mo. 48 month closed end lease with $3,855.50 DOWN and payment of $337.12. TOTAL DUE AT SIGNING is $4,192.62. Customer is responsible for manufacturer suggested maintenance and auto insurance throughout the lease term. Penalties will apply for payment delinquency. Early lease termination fee may apply. Excessive wear and tear fees may apply. All tax, title, and vehicle registration fees are additional. Offer available to all customers with credit ratings over 750. Lease includes 10,000 miles per year with additional charge of $0.25 per mile. Total monthly payments are $16,181.76. Option to purchase vehicle at lease end is $26,181.85. No security deposit is required. Payments include $595.00 acquisition fee. At lease end, lessee will be liable for a $395.00 disposition fee. Not all lessees will qualify. Higher lease rates apply for lessees with lower credit ratings. 2019 NBMBAA Case Study 3 Subscribe $770/mo. Subscribe to this vehicle on a month-to-month basis, cancel anytime. Monthly payments include maintenance, road-side assistance, and insurance coverage. Simply download our Subscriber App on your mobile phone, enter your information, select your vehicle, and pay the enrollment fee of $350. Once approved, you will be contacted to arrange for vehicle delivery. All customers subject to verification and qualification. Not all applicants will qualify. Monthly limit of 1,250 miles. Houston use tax rate of 8.25% additional A few things stuck out to Gaby. At more than double the cost of the lease payment, this seemed like a very expensive option. Still, with no down payment and only a month-to-month commitment there was something she liked about it. Growing up in the era of Netflix, Stitch Fix, and Class Pass she was used to paying a flat monthly fee with no long-term commitment and this "all-in" monthly payment seemed appealing. She really wanted to learn more about these programs and whether or not they were right for her. The Current State of Vehicle Subscription Services By definition, a subscription business model is one in which a consumer pays a recurring fee on a periodic basis (monthly, yearly, seasonally) for access to a product or service. While in existence since the early 17th century when it was first pioneered by book publishers, this model for consumption has grown in popularity in the past 10 years. According to McKinsey, the subscription e-commerce market has grown by more than 100% a year since 2014. With more than 15% of online shoppers having signed up for one or more subscriptions, the market has evolved from entertainment and media to include companies like Amazon Subscribe & Save, Dollar Shave Club, Ipsy, Blue Apron and Birchbox (the five most popular subscription sites in 2018)5 In 2017-2018, these models began invading the vehicle subscription market in North America and Europe. The markets saw the emergence of a number of software providers, technology startups, dealer-led programs and mainstream, luxury and super luxury OEM programs. A key distinction between a subscription and other automotive financing options is that the customer never actually owns the car. Instead, subscribers gain the right to use a vehicle for an all-inclusive monthly fee. These fees typically cover insurance, roadside assistance and 5 https://www.mckinsey.com/industries/high-tech/our-insights/thinking-inside-the-subscription-box-new-research-on-ecommerce-consumers#0 2019 NBMBAA Case Study 4 maintenance. With certain car subscription programs, users have the ability to "flip" in and out of different cars with just a few days' notice, often with a concierge delivering the vehicle. While these programs have proliferated and related media coverage has hyped the model as the next evolution of the car-buying experience, it is not entirely clear that consumer adoption of these services has truly taken off. The exact benefits for an Original Equipment Manufacturer (OEM) are difficult to identify and quantify. FCA's Announcement At FCA's Capital Markets Day in June 2018, Mike Manley, Chief Executive Officer, Fiat Chrysler Automobiles, announced that Jeep Brand would launch a pilot program for a Subscription service in 2019. Investors at an event in Balocco, Italy, were told that the move would give Jeep fans wider access to the brand's vehicle portfolio. For a monthly fee, members will have access to a variety of FCA vehicles. At the time, Mr. Manley announced that the program would be offered in multiple formats with varied options for insurance coverage, vehicle selection and concierge services. FCA has already launched Peer-to-Peer and Borrowing programs, while the details of the subscription program are still to be announced. The challenge for FCA will be introducing a program that offers something unique to the market that appeals to a changing customer base. 2019 NBMBAA Case Study 5 Your Assignment The role of the Automotive OEM in the evolving landscape of mobility is up for discussion. Several OEMs have begun to experiment with alternative models for consumer access to transportation instead of ownership through Subscription programs. These models are varied and complicated, shifting dramatically away from the current OEM-Dealer franchise model for the distribution and selling of personal cars. Further, the value proposition for customers in these models is difficult to identify. Your team is to assume the role of an Independent Consultant firm to help FCA's Director of Mobility Programs understand the subscription landscape from an OEM and customer perspective. You know someone like Gaby and her dilemma is an integral factor in shaping the business model in this new age. The goal is to provide a recommendation to FCA's executive leadership that addresses the following topics: Compare and contrast the total cost of ownership for Gaby under the various vehicle ownership/access models (finance, leasing, subscribing) Define a clearly articulated value proposition for Gaby in choosing a subscription service. Identify several specific consumer profiles to which an Automotive Subscription would appeal. Develop a SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis on the implications of Subscriptions as the next wave of consumer facing selling tools and their impact on the Automotive Industry Identify various scenarios around who owns the assets in a Subscription program. What are the implications with each? Is an Automotive Subscription product offered through an OEM (and their affiliated dealers) a viable and necessary customer sales tool in order to compete in the evolving landscape? Why or why not? What changes, if any, would need to be made to the current franchise relationship between an OEM and a Dealer in order to support these programs? In what way could FCA's subscription program offer something unique to the market as compared to other in-market programs? In addition to conventional marketing, how should FCA reach and explain its program to consumers like Gaby, and African American consumers specifically, to select a Subscription service?

Prepare a table and line graph showing the unemployment and economic growth rate for a Caribbean country and a developed country (other than the US) for the last 5 years. Examine the relationship observed between the two countries.

b) Identify THREE public policies that can stimulate employment and facilitate economic growth in an economy.

Use examples to clearly illustrate how EACH policy can stimulate employment and facilitate economic growth in your country. [2:40 PM, 10/31/2021] Flo: Question: Explain your communication skills with members of the public when dealing with animals, in accordance with your council's policies on animal care and control and that you respond to complaints in a timely manner Answer:

Describe the circumstances when you are required, as part of your animal control duties, to be involved in effective community education programs

Answer:

Explain how you ensure your patrols are an effective means of capturing offending animals Answer:

Describe how you ensure you are working according to legislation (including the Companion Animals Act and Amendments, and Work Health and Safety Act), the council's procedures when capturing, impounding and releasing animals Answer:

What strategies do you undertake to ensure that you provide factual and legal information to animal owners at the time of infringements Answer:

What type of process do you follow when issuing impounding and warning notices to dog owners. Answer:

Describe the issues you take into account when deciding whether to impound or dispose of declared dangerous dogs. Explain how you ensure disposal is humane. Answer:

When investigating a dog attack, how do you ensure that the investigation is undertaken in such a way as to support possible court proceedings? Answer:

What is your council's process for registration checks, in accordance with council policy and legislation? Answer:

With whom do you liaise at council regarding the release or destruction of dogs, and/or pound/registration fees? Why are you required to consult them? Answer:

How do you ensure that all records are kept up-to-date? Answer:

Describe the process you follow when you intend to prosecute an offending animal owner. Answer:

What steps do you follow when the court proceedings find that the animal owner is guilty of an offence under the Companion Animal Act?

The state vector in the dynamic programming problem is identified as (k,61) but the role of begin ning of period capital is entirely captured through its effect on output. So use this to define the state vector as (v. 51). Then a Recursive Competitive Equilibrium is defined, in general, by three functions: c(vt, di), i (vi, dt), and q (ye, 61). (This is a cursory definition of a RCE. A complete answer would discuss the policy functions for the agent and how the relevant state variables are the individual and aggregate capital stocks, in addition to the & shock. Also a law of motion for the aggregate capital stock would be known by agents and, in equilibrium, there would be consistency between the agents and aggregate law of motion for the capital stock. Something along those lines would be more appropriate.) However, given the resource constraint, once the function for consumption is determined, then the investment function is also determined. And, due to eq.(1), the consumption function and production function also imply the equilibrium function for g (1,5t). So, more precisely, solving for the consumption function, c (t1,61), doen solve for the RCE. This task is made easier by the setup: it is reasonable, as we saw many times in class), to conjecture that this function is homogeneous of degree 1 in y. That is, c(vt, 6) = yew (de). If this conjecture is correct, then the necessary conditions will define w (51). Note that i (p, 61) = (1-w(5)) t and using this in eq (3) yields:

Question: 12.158 Promotion of supermarket vegetables. A supermarket chain is interested in exploring the relationship between the sales of its store-brand canned vegetables (y), the amount spent on promotion of the vegetables in local newspapers (x1), and the amount of shelf space allocated to the brand (x2). One of the chain's supermarkets was randomly selected, and over a 20-week period x1 and x2 were varied, as reported in the table.

Fit the following model to the data: y=0+1x1+2x2+3x1x2+

Conduct an F-test to investigate the overall usefulness of this model. Use =.05. Test for the presence of interaction between advertising expenditures and shelf space. Use =.05. Explain what it means to say that advertising expenditures and shelf space interact. Explain how you could be misled by using a first-order model instead of an interaction model to explain how advertising expenditures and shelf space influence sales. Based on the type of data collected, comment on the assumption of independent errors.