Businesses that deal directly with the public, especially in service industries, may find their employees becoming involved in altercations with customers in the course of their work. Such altercations a) may be inconvenient, but do not expose the business to liability. b) can result in actions against the business on the basis of vicarious liability. c) can lead to employees being held liable, but will not impact the business itself. d) should be ignored so as to avoid attracting liability